"Very great Experience. Fast free delivery. "
"Even with COVID, this book was so late. I received it 11 days after ordering when website said no backups bc of COVID. I actually received an email saying”we haven’t seen you ship your rental back yet” BEFORE I EVEN HAD MY RENTAL. Seriously, I’ll rent from elsewhere next time.
Hi Erin, I have seen your response. It was NOT shipped on 7/6, only a label was created which then sat for another six days. Creating a label and shipping are not even equivalent. Also, take the tracking number down! Why would you share my address with others? Wow. "
"The worst experience I've ever had renting/buying books. I ordered a textbook and it got canceled. I called up and fixed my mistake (my billing address was wrong) and reordered and it was canceled again! I called up and asked why but they have no legit answer! This has happened to me on 3 different books. Also, they sent me an email before my order got canceled that the book isnt at their warehouse yet. SO WHY ARE THEY EVEN SELLING THIS BOOK?! I hate this company. They've wasted so much of my time"
“We apologize for the inconvenience and frustration this must have caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics, in regards to what causes these cancellations, other than generic notifications. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. We value you as a customer and thank you for shopping with eCampus. -Erin”
"Ordering was quick and easy and my books arrived in a matter of days! "
"I ordered the books late for my class and it came with in a reasonable time for me to still use them for the first time I needed it."
"I ordered a textbook in advance of a summer class and was notified it would arrive the day the class started. When that day arrived, the arrival date was moved back two days, and then eventually arrived three days after the later date, so a full five days after I expected it, and a week into the class."
"I enjoy renting my books on eCampus. Everything is very transparent and easy to maneuver. "
"Delivery took longer than expected. But other than that I am pleased. "
“Good afternoon! We apologize for the inconvenience and frustration this must have caused you. Do to limited transportation availability as a result of nationwide Covid-19 impacts, package deliveries have been delayed with USPS. We appreciate your patients and value you as a customer. Thank you for choosing eCampus. - Erin”
"I ordered my text book 3 week ago and I still have not received my text book. I check the tracking constantly and it give me the same information. Pending acceptance. My class have started and I have to order my textbook from Amazon because I know I will receive my text book to in a timely manner. "
“Good morning! We do apologize for the inconvenience this may have caused you. I have reviewed the USPS tracking 92419901296026581202583264, I have deemed the package lost in transit at this time. I have issued a full refund back to the original payment method, please allow 3-7 business day for the refund to process and post. If you need further assistance, please contact customer service at 888-388-9909. Thank you -Erin”
"where are my books???????????????"
“Good morning! I have reviewed your order, as well as USPS tracking 92419901296026581202565611, The item was delivered on 07/01/20 and then USPS processed a return to sender on 07/03/20. I have issued a full refund for the item as it is currently in transit to our facility at this time. Please allow 3-7 business days for the refund to process and post to the original payment method. We do apologize for any inconvenience this may have caused. If you have any other questions or concerns, please contact customer service at 888-388-9909. Thank you -Erin”
"I purchased a used textbook and received one in great condition, plus the price can’t be beat. There were some store stickers on the cover but the pages are in excellent condition. "
"Ecampus is sold me a counterfeit textbook. They can't be trusted! "
“Good morning! We do apologize for any inconvenience you have experience with the item you have received. We only accept and sell authentic texted books. If you have received a damaged item, we will be happy to replace the item for you. I will email you directly so that we can resolve this issue as quickly as possible. You can also reach out to customer service at 888-388-9909 if you have any other questions or concerns. Thank you -Erin”
"The order was received in a very timely manner and was in very good condition. "
"I paid for expedited shipping and received the book 7 days later in a bent cardboard flat envelope with damaged cover. The book was new. Never again. I had to buy the book digitally in order to read for class in time. "
“We apologize for the inconvenience and frustration this must have caused you. The shipping method that was selected at checkout was expedited shipping (1-5 business days). This means that the carrier has up to 5 business days to deliver the item. Your item shipped on 05/15/20 and was delivered on 05/22/20 which was within the 5 business days. As far as the item being damaged, we will be happy to send you a replacement. I will email you directly to resolve this issued as quickly as possible.. Thank you -Erin”
"Got the book I ordered, as described within the expedited shipping window."
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good evening! We apologize for any inconvenience you have experienced. Your order was processed on 07/03/20 and was processed and shipped the following business day 07/06/20. The package was delivered 07/14/20, according to USPS tracking 92419901296026581202825647. This item was delivered on time with the free standard (4-8 business day) shipping that was selected during the checkout process. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Erin”