"A little slow on delivering "
"Don't advertise items if you can't actually deliver"
“Good morning! I have reviewed the order number that was provided. This order shipped within 24 hours of the order being received. We do apologize for any inconvenience you may have experienced. If you need further assistance, please contact customer service at 888-388-9909. Thank you -Erin”
"I bought a book that was new and wasn't expensive compared to the price my University was selling it!! Whew chileeee
I love how fast the book arrived and would definitely be using this service again! Thank youuu"
"Would definitely use their services again! "
"The books we ordered cane within days. They were exactly what we ordered. "
"The book was available and I received quickly, thank you. "
"I ordered a lab manual for cat dissection and received the general lab manual instead. Maybe they matched the wrong isbn to the Cat Lab pic or messed up a different way. In any case, I spent over $100 on a book I can't use and am falling more behind in lab every week.
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“Good afternoon! We do certainly apologize for any inconvenience you experienced. The order that was placed was for ISBN 9780134746432 "Human Anatomy & Physiology Laboratory Manual Making Connections". If you would like to return this item for a full refund, please do so with 25 days. There is a prepaid return label in your my account, under manage my rentals, return for a refund. If you need assistance with this process or have any other questions, please reach out to customer service at 888-388-9909. Thank you -Erin”
"Despite paying extra for expedited shipping, my order experienced significant delays (still haven’t received one or my books). And dealing with the chat customer support function was a nightmare. The only silver lining was that actual phone customer support was somewhat helpful. Regardless, because of delays I will never be using eCampus again. "
“We apologize for the inconvenience and frustration this must have caused you. Two of the books you ordered had the availability of “Usually Ships in 3-5 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the items to arrive from the publisher/vendor before shipment. However, during peak season it can be a little longer it just depends on the supplier. Due to the delay, the shipping was upgraded to UPS two day at no charge and $10 of the original shipping cost was refunded to the original payment method. If you you need any further assistance with your order, please contact customer service at 888-388-9909. Thank you -Erin”
"The books came in good time took about 7 days to deliver, the books were in great condition. Some underling in the pages but that’s not a problem."
“Thank you for choosing eCampus! -Erin”
"The process was quick and easy. "
“Thank you for shopping with eCampus! -Erin”
"Fast delivery with secure packaging and instruction in returns."
"Fast delivery and the book is in great condition. A good price as well."
"My sociology teacher let us know last min we needed a textbook that would have cost me $130 dollars!! I found ECampus and was able to get my textbook for $12!! It would’ve been like $4 but I chose express shipping so I could have it in time and it literally came within two days. Will definitely be coming back here and if you’re trying to save money on books for college, give this a shot, you won’t be disappointed. "
"DO NOT USE eCAMPUS! This company is very sneaky with how they advertise on their website. I purchased a book that advertised in the title that it would include an access code, where I can access my assignments and homework. Later, I discovered after receiving my book via UPS with NO access code, that they put in SMALL print that access codes may or may not come with books that are rented.
Then when I tried to return the book to get my hard-earned money back, eCampus stated they will not be refunding my full amount back due to their "restocking fee." NEVER WILL I USE eCAMPUS AGAIN and neither should you. This company claims on their website they are here to help students get college books for a cheaper price. Well fellow students, this company is not helping us out! They are banking on you not seeing the small print so they can pocket some of your money. I am disappointed that I made this mistake but hopefully from this review, you will not make the same mistake as I did. Now more than ever, it is important to stop giving money to companies that don't care about their customers but only care about making money, by any means possible.
TO eCAMPUS:
I WILL be contacting student affairs at Georgia State University, one of the largest universities in Georgia, to have your company blacklisted due to fraudulent and predatory tactics directed at consumers, namely, students of the University System of Georgia.
"
“We apologize for any confusion that occurred during the ordering process. Supplemental items are typically only valid for a one-time use and therefore will not be included with any rental or used purchase. We include this disclaimers in the product description, listed below the picture of the item on the item details page. In addition, this information is provided at checkout and on the Help Desk of our web site. If you are not satisfied with your book for any reason, you may return it within 25 days from the date of shipment for a full refund using the label inside your My Account. Unfortunately, copyright restrictions stop us from removing this information in our titles, as a result, we understand some of our customers get confused. If you have any additional questions or concerns, please give us a call at 888-388-9909. Thank you -Erin
”
"I’ve never had issues with ecampus before, but this time was frustrating. I paid for next day shipping to be sure I had my books in time. All my books were in stock, but one didn’t ship until a week later because the supplier hadn’t filled the order. I tried to contact support, but never got an answer. I still don’t have my book and classes started two days ago. It’s a little frustrating. Other than that, I ecampus has good prices and typically fast shipping. "
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning! We apologize for the inconvenience you have experienced. The shipping method that was selected at checkout was free economy shipping, which is 4-8 business days. This means that the carrier has up to 8 business days to deliver the item. Do to limited transportation availability as a result of nationwide Covid-19 impacts, package deliveries may be delayed with USPS. If you have any other questions or concerns, please contact customer service at 888-388-9909. Thank you for shopping with eCampus. -Erin”