"I recieved my book on time"
"I have used ecampus before and love it. Its easy to order, and you get the order quickly. You alsovreceiving tracking emails to follow your purchase. I suggest it to students who want to save money on books!"
"Ordered Wed. Got book Mon. Book was as described."
"Does not respond to any question. "
"It was easy to find and rent my needed textbook. I found that the rules for renting from this company aren't easy to find but the online chat room can help with that. (Although telling me only 30% of the rented book can be highlighted. Like really I'm not a mathematician how am I suppose to figure out how much of a book is highlighted and then figure the remainder that is left for me to highlight?) But besides that so far it's been going well and I am really happy with my book. Can't wait to see how returning this textbook later this semester will turn out. "
"Everything came on time and came with everything I needed "
"I had trouble with my payment information ordering online at first, but customer service was super friendly and helpful and helped me order the book for less than I was going to pay."
"We were told that our order was cancelled after we purchased the book.
The money was refunded but now we have to start over with finding a book"
"After completing the transaction and being charged for it, was cancelled. The refund came days later but they were not able to explain through the phone what was the issue."
"timely delivery and package tracking"
"One of the books weren't even a book. It was just the index and glossary. It wasn't any chapters I couldn't request a refund. Very disappointed! And it's complicated trying to the books to read online and outline"
"Selling books back was as easy as 1-2-3. Plugged in the ISBN #, accepted the offer and had the money credited to my account for next year (you get a $1.50 bonus for doing this be sending a check. ). "
"I ordered books twice and both times my orders were cancelled. I then ordered from Bigger Books and the order was fulfilled without a problem. Even though I now see that this is the same company. "
"Really fast shipping. Very happy "
"Easy to navigate site, see pricing, and place orders. Shipping was speedy. Will order from here again! Great deals!"
“Hi kltarbell,
We're already looking forward to the next time you order from eCampus.com! Thank you for taking time out of your busy day to write these kinds words. We've sent an email to your gmail.com address extending our appreciation and included a promo code you can use on your next order.
Enjoy your semester,
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Hi baybeesnoopy,
We're very happy as well! I'm glad to know your items arrived quickly and left you satisfied with your experience. We've sent an email to your gmail.com address further expressing our gratitude.
Good luck this fall,
Erin”