"My ebook I purchased never dowloaded on the app so I wasted my money and I can't refund "
"Sold me a textbook they didn't actually have, took my money, and then just delayed the shipment of a book they never had."
“Hi Stacie,
We're sorry to learn your experience with eCampus.com did not end favorably. While we have thousands of books in stock at our warehouse, we do occasionally run out of an item before our warehouse is able to update our inventory count (performed every 3 hours). If this happens, we try to source the item from a distributor and will expedite the shipping to the customer in an effort to deliver it as quickly as possible. Regardless, we're sorry for the inconvenience and frustration this caused. I have sent an email to your gmail.com address expanding on this issue.
Thank you for your time,
Erin ”
"I had to call twice becuse of problems with the payment. Both times, the customer service representatives went above and beyond to try and solve my issue, and didn't hang up until the matter was resolved. Keep it up! You guys are awesome!"
“Hi Elimarie,
I'm very glad to hear your experience with our customer service department went well on both occasions! The team has worked hard to improve their relationship with customers and ensure we're addressing issues in full. I've checked on your most recent order and believe everything is as it should be. I've sent an email to your yahoo.com address with additional information, including a promo code you can use on your next order.
Good luck this semester!
-Erin-”
"Website would not let me complete my online order."
“Hi Adriana,
We regret to hear your most recent experience with eCampus.com did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While eCampus.com uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your gmail.com address. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting and replacing this error, please give our customer service team a call at 888-388-9909.
Wishing you the best,
-Erin-”
"There were no mistakes made. Everything was sent and received at the appointed time. Very easy professional. What I needed"
“Hi Carly,
I'm glad we could come through with exactly what you needed. A well oiled machine is a great way to express what we strive for at eCampus.com, thank you! I've sent an email to your outlook.com address further expressing our appreciation.
We wish you the best this semester,
-Erin-”
"The 3 books purchased were in excellent condition and very affordable. The 3.99 shipping/book was more than each of the books themself. I would have paid $52 for paperback books that costs me only $21 for 2 paperback & 1 hardcover including shipping and didn't have to leave my home. This is a great service."
“Hi Jameela 13,
Thank you for expressing such great things about eCampus.com! We value your feedback and are pleased to hear your experience went well. Offering cheap prices is part of our mission to make shopping for textbooks as pleasant as possible. We've sent an email to your hotmail.com account further expressing our gratitude.
Wishing you the best this fall,
-Erin-”
"I ordered a book and received a confirmation email indicating I was charged and the book would be shipped soon. Days later I received an email cancelling the order claiming the seller didn't have the book. I searched for the book again and it is still listed on ecampus' site. I contacted the seller, who didn't have the decency to even respond to my email answering whether they had the book or not. All e-campus did was offer me a pathetic 5% off my next order -- what an insult!"
“Hi J2norton,
I am sorry to hear that your most recent experience did not end pleasantly. Reviewing your order, it appears you selected a book from the eCampus.com Marketplace, where independent 3rd parties can post their books for sale. While the Marketplace givers our customers a space to shop outside of eCampus.com for a lower priced item, it does not guarantee the same dedicated service and fast delivery as orders shipped from our warehouse. I apologize your seller did not fulfill your order, inconveniencing you and causing undue frustration. I have sent an email to your account with further information.
Thank you for your time and business,
-Erin- ”
"Book came fast and is in great condition "
“Thank you for leaving such a positive review! We're happy to learn the book arrived quickly and in great condition. Our mission is to make shopping for textbooks easy, with cheap prices and fast delivery. I'm glad you enjoyed your experience and look forward to doing business again. We've sent you an email as well to show our appreciation!
Best wishes this fall!
-Erin-”
"After attempting to purchase a textbook the first time on this site I had an error that was not explained to me. My book purchase was canceled and refunded and made it seem as if I had an issue with my card so I used another card. The second time I attempted to purchase my textbooks I had the same issue and it took longer to receive this refund. After I called and spoke to someone who helped me figure out my purchase order and personal information given the purchase was confirmed and my books are on their way. I was frustrated to start off this way with a new website but am so happy with the results as the pricing on the books saved me a good deal of money! "
“Good morning Ashley,
I'm sorry to hear that you had some initial difficulty with placing your order but an happy that you were able to finally get an order through and save money on your textbooks. In addition to striving to provide you with your items as fast as possible at an affordable price, we also work to make sure that every order that goes through is a valid one, because textbooks are an expensive purchase. As a consequence of our vigilance sometimes peoples order can be cancelled due to discrepancies such as missing middle initials, incorrect zip codes, or completely incorrect addresses. This may have been the case with your cancellations. Regardless, for the inconvenience I have applied $15 of in store credit to your eCampus.com account in an effort to make this right for you.
Please let me know if there is anything else at all I can do to make this right for you,
Erin
erin@ecampus.com”
"I bought a textbook from eCampus, and a few days later I got an email saying they didn't have the book, and that they'd refund me within 3-5 business days. If they didn't have the book in the first place, it SHOULD NOT have been listed on the website. It's Friday, so now I've got to wait a week for them to refund my money that they should have never charged! Then, they offered a 5% off code for my troubles. First of all, 5% is hardly anything. Second of all, why would I ever buy a book from them again? My advice to you: use a more reputable site!"
“Good morning Lily,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin
”
"Simple online ordering. My daughter received her book quickly and in good condition. Would highly recommend! "
“Good evening,
We appreciate the love! I’m happy to hear that your daughter received her books quickly. At eCampus.com, we proud to offer customers fast delivery. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
-Erin-
”
"On Friday, June 30, I ordered 4 books. I paid extra for the expidated shipping because I needed them by July 8. After submitting the order, the notice says it usually takes 3 to 4 business days to ship these items. I would not have placed the order had I known that upfront! I called on July 3, because they are closed on Saturdays, to verify that I will get them by July 8 and I was not given a definitive answer. I told her I would need to cancel my order. Sabrina told me she could not cancell 2 of my books because the order has been sent to the publisher. I was told that "Heather" a manager for the call center will give me a call back. She said there was no contact information she could give me, so that I could cancell the other 2 books that want be here within 3 to 4 days. I can return them, but I want be refunded for the expidated shipping fee. Waited on hold, listening to background music for her to tell me this. "
"This is my third time ordering from this website and I will not ever order from them again. All three times, they literally wait until the "day of deadline" to ship my item(s) out and for me to receive them. For example, I placed an order on Monday, and it didn't ship until the following Monday. I paid extra (upgraded to faster shipping), and it shows that it was shipped via UPS surepost and should receive in 5 business days! Even though the shipment time says "between 1-5 business days for arrival" I would think ecampus would not go the "cheap" route and instead "up" the customer service a tad bit so I won't have to wait so long for my damn textbooks... 2 weeks for books for summer class session is way too damn slow!"
“Good afternoon!
Thank you for reaching out to us and providing your feedback. At eCampus.com, we care about our customers and want to ensure they have a positive ordering experience. We're sorry to learn you are unsatisfied with your most recent order. I can understand needing a book quickly and how frustrating that can be. I've sent you an email with more information about your order and hope you'll find your issues resolved. ”
"After 2 weeks, I still didn't get 4 missing books."
“ Good morning,
I'm sorry to hear that you didn't receive some of your items. I show that your previous correspondence indicated that you didn't receive two out of the six copies of Common Core Math and Language Arts, Grade 1 you ordered. I have emailed my procurement department and requested an update on these two missing items. I will email you with an update as soon as one is received.
Please feel free to correspond with any additional information you may have,
Erin
erin@ecampus.com ”
"eCampus had the textbook I needed, available in a digital format, for rent at a cheaper price than any physical used copy, even if rented. So far, it has been incredibly easy to access, and has proved to be more beneficial than a physical copy. I will definitely continue to add to my eBookshelf! "
“Good afternoon,
I'm happy to hear that you had a easy experience with our digital products. I've sent an email to the gmail.com account on file with a special offer.
Thank you!
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Hi Bns3,
Thank you for providing this feedback about your most recent experience with eCampus.com. I'm sorry to hear the eBook was not compatible with your device. I'd be happy to help you resolve this problem and can offer you a full refund. Please check your icloud.com email account for a message from our brand manager about resolving this issue.
Thank you,
Erin”