"Fast shipping and the book was in promised condition. "
"Very fast and helpful, courteous "
“Good afternoon,
We appreciate the love! I’m happy to hear that you had a good experience with us. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"I ordered the C++ book from the seller over a week ago and still haven't gotten a tracking number yet despite multiple emails sent to the seller. Now I'm behind on my online assignments. The only good about this transaction was the price. But what good is this if I don't even know if I'll ever receive the book?"
“Good afternoon,
I am sorry to read you have not yet received your Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed the seller directly to receive an update on your order. Once I receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 6/1, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your live.com account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
Regards,
Erin ”
"My order arrived in a very nice envelope, and I got very excited about the book. When I opened the envelope, I was shocked by the condition of the cover of the book. The cover is so dirty and filthy that I can see all the stains; moreover, the cover is very sticky. In one word, I received a book in condition when I have to use gloves to open it."
“Good afternoon,
I am so sorry to hear about your items condition! I have sent an email to the gmail.com account on file with some options.
Thank you for letting us know so that we can correct this issue,
Erin
”
"I rented a textbook and my order was cancelled several days later even though my account was already charged. I read several reviews where the same thing happened to others, but I decided to take the chance. I'm regretting that now. Customer service was not helpful at all. They could not determine the reason for the cancellation, and it took almost a week to get a refund. I won't be using this rental service ever again."
“Good afternoon,
We regret to hear your most recent experience with us did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While eCampus.com uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your gmail.com address. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Regards,
Erin ”
"I still haven't received my book in the mail and I should have gotten it last week. My class has already started and I need the book by Wednesday! I was hoping for a speedy delivery but I was, obviously, let down! I only used this site because it was the cheapest. But I'd rather pay more to RECEIVE my book than pay anything at all to receive NOTHING! Ridiculous."
“Good afternoon,
I am sorry to read you have not yet received your Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed the seller directly to receive an update on your order. Once I receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 6/1, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your gmail.com account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
Regards,
Erin
”
"Ordering was easy and delivered quickly. Unfortunately when going to return note showing new address but pre printed label has old address. Now I have to go out of my way to a ups location not near me. End of the world? No. Hassle? Yes."
“Good morning Zachary,
While our labels do have your old address on them, they're set up so that you can return the item to ANY UPS store.
Thank you for your time and business,
Erin ”
"As I was keeping up on the shipping / delivering, my book ended up being two days late.. The packaging was kind of odd, basically a paper envelope, which came with a huge hole in it. Could've definitely been from the mail carrier, but disappointed my book came late. "
“Good morning,
I am sorry that your item arrived later than expected. I show that you placed this order on 5/18 after had closed. Your order processed and shipped on the evening of 5/19. I show that the shipping method you selected was shipping through the United States Postal Service. This money saving method allows USPS 4-8 business days to deliver your package. Tracking indicates that your item arrived in 5 business days. I have forwarded your feedback regarding the packaging to my warehouse.
Thank you for your order.
Erin ”
"I ordered the Pearson Nurse's Drug Guide 2018 and it was basically brand new! It had said it was used but it was in great quality!"
“Hello!
Those are wonderful words to hear! We’re pleased learn you were satisfied with your books condition. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"They cancelled my order and refunded me for some reason, and never told me. I was sitting around waiting on a text book that was never coming."
“Hi Justin,
At eCampus.com, our customer’s personal and financial information safety is among our highest priorities. We regret to hear that your most recent order was canceled due to a billing address information irregularity. We understand this likely caused an inconvenience for you and have sent email to the address on file explaining the situation in full. We do apologize for the issue and hope our effort to protect our customers will not prevent you from shopping with us in the future. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Our apologies,
Erin
”
"I received book in new condition. Highly recommended! I would order again!"
“Good afternoon,
Thanks for the love! I’m pleased to know you received a book in superior condition. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Paid the extra money two have quick shipping since I needed this for a class and it has been over a week and it still has not shipped."
“Good morning,
At eCampus.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item has an advertised availability of Usually Ships in 3-5 Business Days. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Erin ”
"Order cancelled because they couldn't find one! False advertising!"
“Good morning/afternoon/evening,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin ”
"I have not received my book yet and I needed it asap for a class. I ended up spending more money on a different site to get it in time. Now I am just waiting to get the book from ecampus so that I can return it and get my money back. "
“Good morning,
I apologize that you have not received your item. I have sent some information to your comcast.net address regarding your book North America in a Global Geography: Critical Thinking, Geographic Skills and Map Activities.
I look forward to working with you to solve this issue.
Erin ”
"I am never buying from this site again. I ordered what was labeled as a textbook and got a workbook instead that looked nothing like the picture. At the time of buying, it didn't say anything about it being a workbook in the title and now I have to pay for shipping to return something I never wanted to begin with. I tried getting help from someone in live chat named Amber who ended the chat abruptly before I was even done. I will make sure to leave bad reviews in other places too. "
“Good morning,
I apologize for any misunderstanding regarding what you ordered and received. In cases where the cover is listed as different from what you receive, we do use the 13 digit ISBN to verify that what you ordered is what you received. In this case the ISBN which was sent to you directly from the publisher matches exactly what was ordered. Sometimes, publishers do rebind, or come out with new covers (this is especially common if, for example, a movie comes out for a text and the cover changes). The text is exactly the same but the cover has changed not necessitating an ISBN change. I personally always recommend that you order the text needed by ordering with the ISBN you need and not the title/cover. As a one time courtesy I have waived your shipping and restocking fees upon the return and check in of your item.
Thank you for your understanding,
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
Thanks for the love! I’m pleased to know you received your item quickly and as promised. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”