"I was initially frustrated because the computer, unbeknownst to me, it, the computer, found out that I had a different mailing address for debit card and my mailing address, however, I was able to talk to some company representatives and resolve the problem quickly so my overall experience was satisfactory.
"
"Book were as described and arrived extremely fast. "
“Good morning,
We appreciate the love! I’m happy to hear that you are happy with your books condition and the speed of delivery. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Fast shipping; good condition "
“Hi lrosstiggett,
This feedback is wonderfully short and to the point - We love it! We've sent an email to your fordham.edu address and included a promo code as well!
Please let us know if there is anything else we can help you with,
Erin ”
"Delivered in a timely manner"
“Good afternoon,
Thanks for the love! I’m pleased to know you received your items faster than expected and are happy with your items. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"My order came in as expected in very good shape. "
“Good afternoon,
We appreciate the love! I’m happy to hear that you were happy with the item you received. We strive to provide you with quality items that allow you to save time and money for your semester. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"I liked the overall site navigation, book availability, and communication, but my first order tanked after a week of waiting."
“Hello GalleryBound,
Oh no! We’re saddened to learn that your order was canceled due to a non-sourceable item. While we have thousands of items in stock at our warehouse, it appears Thor was not delivered to our location as expected with our last shipment. We’ve removed this item for sale and apologize for any frustration this may have caused. In addition, we’ve sent an email to your hotmail.com address containing details on an in-store credit we’ve applied to your account.
Sincerely,
Erin
”
"I ordered what was described as a new textbook , but the price was in the range of some used books. The arrived reasonably fast and was new. Payment was easy. This is not a single book seller as it may appear to you at first. "
“Hello callwill!
Those are wonderful words to hear! We’re pleased learn you received your item quick and were satisfied with the item you received. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"Twice I tried to order a book through you guys. Twice the order was cancelled. Then I was given a discount but when I went back to order the same book, the rental price had gone up by over $60. I won't be ordering from you guys again."
“Good afternoon,
We regret to hear your most recent experience with us did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While eCampus.com uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your frontier.com address. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Regards,
Erin
”
"Cheap and easy way to buy textbooks. "
“Good afternoon,
Thanks for the love! I’m pleased to know you are satisfied with our pricing and website. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"I was under the impression I had ordered all the books I needed. WRONG -half of my order was not delivered and cancelled, I was not told until a month later when I called concerning my order. I then reordered my books and now one of them has been cancelled (no explanation) and I am still waiting for another book to come in. Upset because now I need to find the book in less than a week because school will soon start. "
“Good afternoon,
I apologize for any confusion that your cancellation may have caused you. At eCampus.com we know that your textbook needs are time sensitive. Your eCampus.com Marketplace order has been cancelled because the seller did not confirm shipment of the item and an email was sent notifying you of this. A full refund was processed back to the original payment method. Please allow your bank 3-5 business days to process the funds. I have sent you an email to the address on file regarding your cancellation as well as an in store credit for the inconvenience.
Thank you for your understanding,
Erin
”
"So user friendly, no complaints whatsoever! "
“Hi Mw1515,
Thank you for taking the time to express this positive feedback! We love hearing from our customers and are happy we could deliver. Please let us know if there is anything else we can do to continue earning your business!
Best of wishes this semester,
Erin”
"Good price and good service this is the 2nd order that I have placed with you. Excellent price and fast delivery!!!!!"
“Hi dcarangelo,
Thanks for this great feedback! We truly value our repeat customers and are very glad to know you had a pleasant experience. As always, please remember to return your rental using the prepaid UPS shipping label we provide inside your eCampus.com My Account. If you need additional time, please give us a call before your due date and we can offer you a courtesy 2 week extension.
Thank you,
Erin ”
"i revived my books in a weeks time all in perfect condition "
“Hi Bailey,
We're glad to know your books arrived on time and in great condition! At eCampus.com, we aim to provide our customers with affordable textbooks and an easy shopping experience. I'm happy to know we delivered! We've sent an email to your gmail.com address to express our gratitude.
Thank you for your business,
Erin”
"I rent with Ecampus all the time and i love them. It comes very quickly and they have the best prices. I bought a wrong book for a class and had to return the book, at first, I was very angry at them because they were charging me a restocking fee that was almost the price of the book and they had never charged this fee before but then, they reached out to me and they provided one of the best customer services possible. They were very professional and understandable of situation, I will definetely rent with them again and I will recommend using their services.
"
“Hi Andressa,
We're sorry to hear your experience with eCampus.com did not go over as you expected. I've sent an email to your ucf.edu address further apologizing. We value your business and want to work to resolve this issue.
Thank you,
Erin”
"The site is user friendly, making returns/rentals easy. It's convenient & most prices are competitive. The rewards program is great, except once you redeem the points you must use whatever promo you select. I had difficulty redeeming my coupon code from that, but found a similar one to use in its place."
“Hi Justine,
Thanks for leaving this great review! We offer competitive prices to help keep textbooks affordable. If you have any future difficulty using your eWards coupons, please give us a call! We can definitely help you out at 888-388-9909.
Good luck this semester,
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Hello skempf100!
Those are wonderful words to hear! We’re pleased learn you were able to resolve the issues you had initially. We strive to provide you with superior customer service as a way to stand out from our competitors. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”