"My book came poorly packaged and wet because of the rain. I didn't mind it because it wasn't my book. Now I'm being charged for a damaged book I didn't do. I'll never buy from them again. There just trying to get money. "
"The ordering process was easy, the books arrived within a few days, and the price was awesome. "
“Hello!
Those are wonderful words to hear! We’re pleased learn you received your item quickly. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"They had everything I needed for wonderful prices!!! I literally bought 7 books all for the price of 20 dollars while some of my classmates spent 50 on just one book. Definitely my favorite place to shop for books now! Will buy from them again! "
“Good morning,
Thanks for the love! I’m pleased to know you were able to get your textbooks at an affordable price. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Arrived on time - great service!"
“Good morning,
We appreciate the love! I’m happy to hear that your item reached you on time. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Great prices quick delivery no hassle return "
“Hello!
Those are wonderful words to hear! We’re pleased learn you our prices were competitive and the ordering/return process was hassle free. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"Ordering was a breeze and the package arrived within the time frame I was given. The book and packaging were in good order."
“Good morning,
Thanks for the love! I’m pleased to know you had a seamless experience ordering with us. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Never buying textbooks anywhere else!"
“Good morning,
We appreciate the love! I’m happy to hear that you've become a loyal eCampus customer! I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Fast, friendly, exactly what we were looking for."
“Hello!
Those are wonderful words to hear! We’re pleased learn your expectations were met. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"I was sent the wrong BOOK and when I tried contacting the company no one answered because offices are "temporarily closed" "
“Good morning,
I'm sorry to hear that you have received an incorrect item. Due to the Holiday weekend we were unavailable to work with you regarding this issue. I have sent an email to the gmail.com account on file requesting additional information.
Thank you,
Erin ”
"Get standard shipping! Paid extra and still got my bookstandard shipping. "
“Good morning,
At eCampus.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item has an advertised availability of Usually Ships in 3-4 Business Days. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Erin
”
"I have both purchased and rented with Ecampus and gave always had great experiences. Fast and easy transactions, fast shipping, and the product is always exactly as described. For rentals, returns are always easy. I would recommend Ecampus to anyone. "
“Good morning,
Thanks for the love! I’m pleased to know you continue to use us for your textbook needs. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
"I got the book in a good time frame! "
“Good morning,
Thanks for the love! I’m pleased to know you received your item quickly. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
"cancelled my order because my name on shipping address did not match my legal name on debit card though the former is generally accepted short form of the latter."
“Good morning,
I’m sorry your recent order was canceled. At eCampus.com, we make every effort to host a secure website that protects the financial and personal information of our customers. Unfortunately, our system detected a minor discrepancy in your provided billing address information, causing your order to automatically cancel. We recognize this is an inconvenience for customers and apologize your order was not processed. We’ve sent an email to the address on file explaining the situation in further detail. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Sincerely,
Erin”
"Good overall experience, would use again!"
“Good morning,
Those are wonderful words to hear! We’re pleased to learn you had a good overall experience with us! We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Was sent the wrong order that I had express shipping on due to my class starting and they did nothing about it!! I had to still pay to ship the wrong book back and I didn't have my book in time for my class! They didn't offer me anything after they screwed up my order! "
“Good morning,
I am sorry to hear that you were sent the wrong book. I understand that a shipping mixup is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of eCampus.com. We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I am sorry to hear that you received the item with water damage. In cases where the item is received damaged we ask that you reach out to us within 30 days. As a one time exception I have written this item off and you will not be held responsible for the items damage.
Thank you for your understanding,
Erin ”