"Bought: MSI GT72 Dominator 6QD
Delivery: on Schedule
Verdict on purchase: absolutely happy
Review on overall process (purchase to delivery): Aced it.
Website could use some work, but i didnt have any particular problem.
I didnt receive my game codes due to some mixup (someone else received the package for me).
Tried issuing support tickets as i am on different time zones, but i think the ticket got lost. Finally decided to stay up and try to get the live support. Super friendly and efficient support by a Mr. Steven. Could not be happier.
Would definitely buy again from the site, would absolutely recommend the site to family and friends (in fact i already have)."
"Ordering was really easy. I customized my laptop online, which by the way was easy too. You can check out with Paypal what is great. They call me right away to confirm the purchase and verify the shipping address. They look like a very serious business. One minor thing I found was that their online customization options are fewer than other online stores. My computer is working great, it came with everything I requested and they shipped it really fast.
Great buying experience!"
"Great Experience. Will buy from again."
"Excalibur customer service is excellent, they carry good products, and their pricing is competitive. Before purchasing, they were very helpful with my many questions. Their online chat is great, and they will respond to email after hours. After placing my order, I decided to change the configuration of the laptop, and I had no problems cancelling the order and submitting a new one instead. After confirming my new order by phone, they shipped out my new laptop within three hours! I also appreciate that they are so careful with security on credit cards. They confirm orders by phone to prevent fraud."
"every thing is good . i didnt find any seller with no tax . this is the best seller. and gave offers"
"The customer service were responsive and answered my email relatively quickly. I had to wire the money to EXcaliberPC's acc. it took 3 days for the clearance of the funds and they shipped the goods on the same day they received the payment. Another 3 days for shipping and I had my MSI note book on the 4th day. VERY HAPPY with the whole experience and I got some freebies too."
"EXcaliberPC performed an identity verification on my first order. A bit of a hassle on my end but at least you know they're trying to prevent fraudulent purchases."
"Thanks so much!! My son lovrs the new computer!!"
"Really fast response to my answers before they received the payment. And then just an amazing shipping service. Everything packaged very well and items works good!
Oh.. and last but not least.. very competitive prices!"
"OMG! These folks have it going on! They answered my email and took my phone call to resolve an ordering issue while I waited on the phone. I was impressed. Shipping took a day since I live fairly close. I even got a phone call to confirm the shipping address. I am VERY happy with the service here. Everything was delivered as promised including all of the goodies with my laptop purchase. Highly, highly recommended!"
"Well the computer was delivered sooner than I expected. It was perfect, because I just about to head out of town for a week and I got the message that the laptop was delivered. We picked it up on our way out of town and I got to use it as soon as we arrived at our resort. It was beautiful, I love red! It worked great once I downloaded my game, which with the internet connection there it took about 6 hours..lol
Overall the experience with ExCaliberPC was great! Thank you all the staff from there for getting my laptop to me sooner than expected!!"
"Got the product as expected. And the free back pack is absolutely a high end back pack."
"Great laptop and delivery!! Very pleased with this purchase."
"I would recommend excaliber to anybody."
"I had been shopping around for a PC for a few weeks now, I ended up speaking with Steven where he explained all about the computer and how he could help me out. Ended up buying the MSI and I am completely satisfied with ExCaliber."