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Verified
5/5

2005-11-24

"Great service. Quick and efficient. Love the personal contact. The ac adapter for my laptop was as good as the original. The price was the best I found on the net. "

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Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Overall customer service
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Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2005-11-23

"First time customer, and will definitely buy again! Very satisfied with my refurbished IBM laptop--it looks brand new! Battery is good too. Shipping was SO fast, only 2 days! Thanks Eagle!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-11-23

"Extremely fast and friendly service! We recommend Eagle for computer accessories because of their great service. "

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Overall quality of the company
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Is easy to do business with
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Verified
5/5

2005-11-22

"fast delivery, worked great, no muss no fuss. this is just to fill out the 50 character minimum."

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Overall quality of the company
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Verified
5/5

2005-11-22

"Good experience. No problems with ordering or shipping. I would use Eagle again. "

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Verified
5/5

2005-11-22

"My shopping experience with Eagle was excellent. Often if you choose the low price provider you sacrifice service, but this was not the case with Eagle. Thank you."

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Verified
5/5

2005-11-22

"Great service, great prices.....!!! Will do business again with this store...!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-11-20

"Excellant experience all around. They had exactly what I wanted for a good price and shipped very quickly. Would definitely use them again and refer them to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-18

"Purchased a Refurb Thinkpad T21 from Saveateagle.com. It was a very good value, shipped on time with NO problems. I would recommend them for any purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2005-11-17

"Pretty bad experience. This place was the only place that sold the mouse I wanted and I ordered it. Next day, it was not shipped and no tracking number was emailed to me. So I used their online chat system and was told that the order was sent to their warehouse for shipping. Next day, no email of tracking. I emailed and they replied saying that the order was sent to warehouse yesterday and I will receive a tracking number as soon as they have it. The next day, no tracking number emailed. I emailed numerous times and finally got a hold of their online chat. They told me that they're "not sure" what the problem is and that they're looking into it. Finally on the 4th day, the item shipped, with NO upgrades to the shipping method. Took about 6 days to reach me all the way from CA, UPS ground. And today when I received the package, the mouse was boxed in a Jetway motherboard box... Yes, a motherboard box, not a plain cardboard box. And the mouse box itself had a sticker indicating that it was a RMA product. Since when are companies allowed to sell RMA'ed goods. Their site said NEW. Overall, very disappointed with my experience here."

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Verified
5/5

2005-11-16

"Eagle Computers was one of the few online stores that had the M version of the portable scanner I needed. I ordered it, and it arrived in about 3 days. Very well packaged and at a very competitive price. Will shop with eagle again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-11-02

"Good turnaround time, fast shipping and excellent customer support. Coupled with competitive prices, will probably see my business again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
5/5

2005-11-02

"I discovered on a Saturday morning that had a failed CPU fan for my dual Xeon server that takes care of all of my backups. I promptly found the replacement fan on Eagle's website and ordered it based on the fact that Eagle had the cheapest price. What I didn't expect was the great service that I received... the product arrived promptly on Tuesday morning and now my server is back up and running. Thanks Eagle!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
3/5

2005-11-02

"slow shipment, as of today my order hasn't arrived yet, and it took a week for them to approve my credit card and process my order. the customer service was very courteous, but the speed of the transaction was not fast enough"

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Verified
5/5

2005-10-31

"This is my first time buying something over $100 online. Thankfully I had a wonderful experience with this company."

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Overall quality of the company
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Is committed to quality products and services
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