"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"I placed my order online with Eden fantasy. The order shipped the same day and I recieved it 2 days later. The packaging was very discreet and all the items where there. I ordered items for my husband and myself to spice things up a bit. We've been married 15 years and things where becoming a bit stale. We cant wait to try all them out. I will definitely order again...."
"I got a response to my delivery question within 30 minutes! Thanks for everything!"
" At first I thought that this would just be another toy site. I was wrong.
The prices and sales make it easy to pick out toys you want to try, with out breaking the bank if for some reason it's not like you expected.
Customer service is very quick to respond to questions, and is very knowledgeable about their products. You get excellent customer service here.
All in all, it was such a positive experience shopping here, that I'll be making this my go to for toys in the future."
"I was a bit nervous about this site at first with how great the sales were, I thought it was a little sketchy with the really low prices but I gave it a shot.
My first package ended up going missing in the mail, either due to the post office or my residential office making a flub. When I called the customer help number I was met with a kind representative who not only had my package resent without fee, they even switch the posta service they used just to be safe. My replacement package was delivered in a rush shipping so I didn’t have to wait another week.
My fiancé and I have made EdenFantasys our first pick when looking for nice and affordable toys."
"This is my first time purchasing any toys and I was a little anxious about it, but the customer service reps were great! The packaging was discreet, and even though I had an issue with my local post office delaying the delivery, I contacted EdenFantasies and they responded immediately and solved the issue! I have my order and am very happy with the purchase!
Thanks so much! "
"Between my girlfriend and I it was an eye opener experience using your product. We both reacted in the same excitement in the pleasure we both received. Any free promotions is welcome to us.
Satisfied Couple
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"Eden fantasy’s website was easy to navigate, product info and customer reviews was very helpful in finalizing my purchase. After my first time purchase with eden fantasy’s I received a call to verify my first time purchase. Customer service was very professional, friendly and helpful on the phone with any additional questions I had. I ordered Tuesday, next day items were shipped and delivered to my home 3 days later by Saturday. I’m very satisfied with the products I purchased. So much so that I ordered more products the following week! My previous experiences with adult **** toy stores and websites was intimidating, overwhelming, daunting, embarrassing. I’d end up with one or two toys to try and neither were functional or useful for me. I’m so very happy, first time in my life I can purchase adult **** toys in the privacy of my home with such confidence. Only one out of three toys I purchased is not functional for me. I’m still learning and discovering about myself what I like and love. I’m willing to learn and try with eden fantasy’s! Thank you so much! Made this lady so very happy and looking forward to more self exploration, self love and self knowledge of my self pleasures "
"Edenfantasys is fantastic in all areas: website, products, customer service, you name it!
My wife and I have been 100% satisfied customers of Edenfantasys for many years, we always had fantastic shopping, reading, learning experience at Edenfantasys’ website. Edenfantasys’ website is the best-designed website we have seen on the planet; It’s very easy to use with lots of functionality, features, filters, comparison and also tons of greatest information. We are able to see any Real Size Product on our screen very easy.
Edenfantasys’ Customer service is very professional, knowledgeable, kind, polite, respectful, etc ... you name it!
Edenfantasys has the widest and wildest selection of products you can ever imagine.
Edenfantasys has everything plus much more.
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"Have been using the store for over a decade now, and have always been confident knowing that if there is an issue I will have support and a resolution quickly. On top of that they are growing an amazing community within, allowing you to educate yourself on the products and know what you are spending money on."
"I have purchased quite a few products from them and I have been pleased with all and when i had a problem with an order they responded promptly and helped. "
"Their customer service was 5*, even when it was my mistake ordering and they were professional and handled it promptly. It’s nice to have companies like this around and I wish the best for them! "
"I love the products, the prices and especially the customer service."
"Good product selection and very tasteful website. There is no "in your face" ****. Instead the products are presented by themselves (which I highly prefer). This is one of the main reasons I choose to shop at EF. Customer service is Excellent! I had received a product that did not suit my needs and was able to return it for store credit. "
"The shipping experience was super easy, product was top-notch, and customer service was superb!"
"I have found every time I browse and buy from this website I get the most helpful reviews, videos and have the option to compare products. This puts my mind at ease when it comes to finding the right products for me. I recommend this company to anyone out there curious or interested in exploring and making life more fun, exciting and interesting! "