"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"Not my first purchase, and I don't reside in the US. Purchase went smoothly, with a good range of interesting products. There were product follow up emails which were helpful.
More importantly, products were shipped out fast - but Covid being Covid, the shipping was slow, over a few weeks. Customer service reached out proactively to confirm product delivery status, and was properly apologetic over something out of their control.
Will buy again."
"I love Eden Fantasies. I have no hesitations when it comes to their products, customer satisfaction, and guaranteed desired fantasies becoming the most pleasurable realities!!! They always got my business... Satisfied customer for life!!! "
"Great experience! Prices and quality were great. Shipping was quick and discreet."
"The qualities of their merchandise is amazing. The shipping process does arrive here quickly and discreet. "
"Eden has been my go to store for couple years now, from shopping for the necessities to finding new things to try.The customer team support is always helpful as well with following up, sharing news and information on new items or sales and I can’t resist each time. KEEP UP THE GREAT WORK!"
"Excellent experience! A+++++"
"While searching for a particular **** toy I ran across EdenFantasys and decided to check this site and was glad I did. Not only did I find what I was looking for but also found their prices better than other stores. After making my purchase, within one day I was informed the my order was shipped. The communication with staff members at EdenFantasys has greatly exceeded my expectations. "
"great people they will actually call you on your first order to make sure your you and everything went well. Great prices too."
"This is a terrible company with horrible products and the worst customer service ive ever experienced. I ordered for my first time and was not receiving any updates and felt kind of scared that I got scammed so I emailed the company and customer service was rude and did not solve any problems at all. After more than a week after I ordered I decided that I wasn’t having it and cancelled the order and they said they would but never did and sent out the package as quickly as they could so that blame the situation on me. 0/10 o would not recommend shopping with them. BUYER BEWARE EDENFANTASYS ****"
"we will see in a few days "
"Fast shipping, good product, it does everything it says :)"
"They are always very helpful. Good description on items so u can make the right choice. Love so many of my new toys!! They are always checking to make sure u got what u need or want. Always fast shipping."
"We are extremely satisfied! The products were high quality and true to their discription. We will definitely be using your shop again in the near future. The shipping was faster than expected and there was a customer service call to confirm correct delivery. All around excellent experience!"
"We had an issue with an item and sent a message to them. Not many company's seem to read their messages but Eden Fantasy's did and responded immediately. They gave us a few suggestions but in the end they sent us replacements. We've purchased many toys from them and this was our first problem but we were amazed at how accommodating they were. I highly recommend this company to anyone shopping for adult toys."
"Our collection has grown in number and satisfaction since finding this site. Have never been disappointed!!! Follow up emails from customer service make me think if i was ever umhappy with a product it would be taken care of immediately. Thank you Edenfantasys!!!"