"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"The wife and I are extremely pleased with Eden's Fantasy. From the speedy delivery to their top notch customer service! The prices are unbelievable! Thank you for putting the spark back in our love life! "
"I am in love with everything about shopping here! The prices are always great, the shipping is fast and I LOVE the products! The free gifts are always nice and a super fun way to discover new fun items. I'm a repeat customer... Haha, I can't stop!"
"I have shopped with Eden Fantasy multiple times now and I have to say they have a brilliant business going from a costumer perspective. I am so satisfied with the great services they provide as a business as well as promoting sexual wellness and education with their resourceful articles available to all on the EdenFantasy website.
Their selection is wonderful, growing and changing with the seasons, with plenty of promotional offers as well as sales to give more opportunity for those looking to add some extra to their **** lives be it self exploration or with a partner. There really is something for everyone here and not to mention those informative articles for the curious or those wanting to find a way to broach the topic with a partner.
Not only do they do what they can to allow for more financial lenience, their website is fairly easy to navigate (on mobile and desktop versions which many **** toy stores can't boast about -- But Eden can!) and if you make an account setting up wish lists is a breeze. You can even get notices for price drops on particular products! The payment options available at check out are fairly straight forward and easy to understand with no complaints here.
I've had wonderful results with their costumer service the times that I have had to use those channels but I will say it has been very few times and due to errors on my part not their own (so far at the time of writing [12/12/2020]
Their shipping so far has been not only discreet but almost always timely if not earlier than expected. Just in case you're eager for your packages arrival, they even hook you up with a free tracker on your packages so you can watch their journey and get updates about any issues that may happen between Eden to the shipping folks to you the costumer.
5/5 Stars Eden Fantasy from this little lass and here's hoping my review might have been helpful to anyone looking."
"The customer service at EdenFantasys somehow knew my package was going to be late before I did and they reached out to make sure I knew. Kept in contact with me for an extra week until they knew I got it and offered to send a replacement if I hadn’t received it by the end of the week. Haven’t experienced this level of customer service with any online retailer before. 5 stars for me, more if I could. "
"So friendly and kind. Makes you want to keep shopping "
"When my order arrived, a couple of the items had defects. I then reached out to their customer service letting them know these items were damaged. In a little over 30 minutes I received a response back informing me that they will send out replacements to me, and that nothing was needed to be done on my part.
They could not have handled this better."
"A couple months ago I placed an order that included free gifts. I thought great. Today I got an email telling me one of the gifts was out when my order shipped and is now being sent to me. I didnt know anything was missing. This is the best customer service experience I have had. "
"I received a product that was from their private label and it broke after a couple of weeks. They sent a replace right away and the new one works great! Up until now, nothing I have bought in the last 9 years was defective OR even more important - not as advertised (looking at you Amazon)"
"From the moment I discovered their website I was very pleased.
Placed my order there was a small problem with verification was promptly contacted by customer service and with a few short emails the problem was solved and my products were on their way.
Can't say enough about the great experience so far when the products arrive and I get myself untied and catch my breath I'm sure I will be updating my review to more than five stars if that were possible"
"The Customer Service Associate was awesome "
"I love the prices, the promotions and I love my products. I refer all my friends to the site every chance I get. "
"I've been a fan of EdenFantasys for years now and they've consistently showed excellent customer service as well as genuine concern for any inquires a customer may have. I'm so happy they have so many deals; you can essentially get whatever you want for an extremely cheap and fair price."
"I am single and finally decided to buy a **** machine. I bought the Autofuk when I found it through an irresistible price deal in an email from EdenFantasys. I'd been looking at it for a solid year at least. What the hell was I waiting for!?! First off, I just can't beat the prices with Edenfantasys. Second, the shipping was so fast. It arrived within three days. Third, it's a great toy! It's a great size, not too overwhelming anger and plenty of length depending on how much you would like to take. The toy sets right up. With the easy dial power knob, you can set your thrusts as low or as fast as you want them. And let me tell you, no matter what the speed, it feels fantastic! Definitely money well spent!! And I knew that within the first hour of getting it out of the box. "
"Auto **** machine came in not working then the staff was literally the worst group of people in life I hope none of the packages they order on Amazon work and they can’t get a refund "
"Eden , Eden!! I’m so thankful for finding out this website! I appreciate the first time customer experience and the emails i get from the staff! you all are awesome!! keep making adult toys affordable!! bc christy toy box , who??? we don’t know her "