"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"So friendly and kind. Makes you want to keep shopping "
"When my order arrived, a couple of the items had defects. I then reached out to their customer service letting them know these items were damaged. In a little over 30 minutes I received a response back informing me that they will send out replacements to me, and that nothing was needed to be done on my part.
They could not have handled this better."
"A couple months ago I placed an order that included free gifts. I thought great. Today I got an email telling me one of the gifts was out when my order shipped and is now being sent to me. I didnt know anything was missing. This is the best customer service experience I have had. "
"I received a product that was from their private label and it broke after a couple of weeks. They sent a replace right away and the new one works great! Up until now, nothing I have bought in the last 9 years was defective OR even more important - not as advertised (looking at you Amazon)"
"From the moment I discovered their website I was very pleased.
Placed my order there was a small problem with verification was promptly contacted by customer service and with a few short emails the problem was solved and my products were on their way.
Can't say enough about the great experience so far when the products arrive and I get myself untied and catch my breath I'm sure I will be updating my review to more than five stars if that were possible"
"The Customer Service Associate was awesome "
"I love the prices, the promotions and I love my products. I refer all my friends to the site every chance I get. "
"I've been a fan of EdenFantasys for years now and they've consistently showed excellent customer service as well as genuine concern for any inquires a customer may have. I'm so happy they have so many deals; you can essentially get whatever you want for an extremely cheap and fair price."
"I am single and finally decided to buy a **** machine. I bought the Autofuk when I found it through an irresistible price deal in an email from EdenFantasys. I'd been looking at it for a solid year at least. What the hell was I waiting for!?! First off, I just can't beat the prices with Edenfantasys. Second, the shipping was so fast. It arrived within three days. Third, it's a great toy! It's a great size, not too overwhelming anger and plenty of length depending on how much you would like to take. The toy sets right up. With the easy dial power knob, you can set your thrusts as low or as fast as you want them. And let me tell you, no matter what the speed, it feels fantastic! Definitely money well spent!! And I knew that within the first hour of getting it out of the box. "
"Auto **** machine came in not working then the staff was literally the worst group of people in life I hope none of the packages they order on Amazon work and they can’t get a refund "
"Eden , Eden!! I’m so thankful for finding out this website! I appreciate the first time customer experience and the emails i get from the staff! you all are awesome!! keep making adult toys affordable!! bc christy toy box , who??? we don’t know her "
"This was my first time buying with this company. I like the way they operate, and what they stand for. I ordered a few items. Everything was in my order that I ordered, as described and expected. I would gladly purchase from them again. I recommend them highly."
"Great selection, fantastic prices, and super good service. Order was pulled and sent right away. Very happy. "
"I ordered 3 glass toys from this site, and one of them arrived broken. It must've been jostled around too much in the mail. I called customer support and the very friendly representative sent me a link where I could choose any replacement toy with a value of 19$ or less, which is 10$ more than the item originally cost me! Their policy for this kind of thing is really great and their selection is enormous. my replacement item was shipped immediately after I selected it!
I also got a ton of free gifts with my purchase because of a promotion. the sales and promotions on this site are really great. this stuff is like 5x cheaper than any brick and mortar store, and the products are high quality too. the broken one I received was super fragile to begin with so its whatever. overall I'm very satisfied!"
"I have bought from EdenFantasy with and without an account and they never disappointed me with their amazing products. I even got my best friend to on a shopping spree with me at EdenFantasy and we had a blast. I could reccomend to everyone. "