"no hitches at all when you follow the instructions. Thanks!"
"frustrating dealing w/ microsoft. EK's chat helped."
"very good customer service"
"I just wanted the Publisher and instead got the whole kit and kaboodle. Although somewhat limited it got me out of trouble with making greeting cards. That's all I wanted. One very annoying thing happened, the Skype for Business kept coming up when I switched on my computer. It was a lot of trouble getting rid of it. I'm not a business and have no use for Skype for Business."
"I had very decent deal after searching on the web for Microsoft office 2021 in so many sites and decide to purchase from EKSOFTWARE, transaction was very smooth without any problem. for sure they have 24/7 live chat, I called them at 11:20 pm and answer my question accordingly regarding to software download and setup. I'm very satisfied with this purchase from EKSOFTWARE, my copy is activated, so far Microsoft office 2021 is working great ."
"I ordered Microsoft Office Home & Student 2021 for $40 less than the Costco price. As soon as I had paid for it, I started to download the product code which they sent, but noticed it was for MS Office Pro and not what I ordered. I called EK Software. They informed me that the product I ordered was out of stock (even though it was (and still is) listed for sale on their website). They told me MS Office Pro is an "upgrade" worth $400. I looked it up and it sells for $39.99. Clearly not an upgrade and not what I wanted. BEWARE! They send you a code for something other than what you ordered and once you download the software using that code, you will get NO REFUND."
"Great product and very helpful staff"
"Your constant follow ups are irritating and ridiculous. I will now not recommend you. Whoever is running your marketing Dept is a idiot."
"Horrible.Unalbe to get to backstory
"
“Hello,
Thanks for leaving us this review, we appreciate all feedback from our valued customers, and we're constantly working to improve our products and services. Having said that, we have reached out to you through your registered email address so we can assist you with whatever type of support needed to turn this experience around. Looking forward to assisting you on this matter.”
"I was a little nervous buying from them. I was unfamiliar with this company was was concerned it was some kind of scam. It wasn't! They took very good care of me."
" It turns out my error created a problem, and as soon as I got them on the phone, they fixed the problem at their expense. It does not get much better then that."
"I found the install process a bit cumbersome but I dealt with an EKsoftware Rep on Chat named Joe and he couldn't have been more helpful. The Technical assistance through the Chat is SUPERB. He helped me through the process in the most professional and efficient way. I can't thank him enough for his time and patience with this technologically compromised me!!!! If the produce is as good as he was (and I am sure it will be) I am one extremely happy customer."
"Didn't get serial # to install product, having to deal with Dell support chat."
“Hi, thank you for taking the time to leave a review. We appreciate all feedback, both positive and negative, as it helps us improve our service. Upon checking, I see we sent you your download link and license code via email within 30 mins from placing the order on the website. I also see the code is now already successfully redeemed on Microsoft's website. We have reached out via email so please kindly check and respond to it at your earliest convenience if you need further assistance. Thank you and have a great day!”
"Bought two times and no problems. Price and delivery as promised. "
"Got most of my money back. They still owe me $2. "
“Hi, thanks for bringing this to our attention. I located your order in the system and I see we sent you the download link and license code successfully for your purchased software. There is no record as well of you contacting us back for any support. We have reached out via email to clarify if this review you left is for us or for someplace else. Thank you and have a great day.”
A rep from Eksoftware, Softwarekeep, has responded:
“Hi,
We would like to extend our sincerest apologies for the multiple emails you have received from us. We understand that this may have caused some inconvenience and frustration on your part, and we are deeply sorry for any inconvenience or confusion that this may have caused.
We value your time and understand that receiving multiple emails from us is not ideal. We are taking steps to ensure that this does not happen again in the future. We will be reviewing our communication protocols to ensure that we are delivering timely and relevant information to our customers without overwhelming them with unnecessary messages.
Once again, please accept our apologies for any inconvenience caused. We appreciate your understanding and continued support.”