"Very pleased with the ease of doing business. Product (Samsung Sound bar) was delivered in very short order and in new condition. I will use ElectroZone in the future if the occasion presents it self."
"I purchased a Samsung Soundbar from ElectroZone. I could not find the product any less expensive elsewhere. I am very satisfied with the quality of its performance; it fulfills the exact functions I was expecting. I was extremely satisfied, too, with the efficiency of service I enjoyed through ElectroZone. If you are looking for electronic products and would like to receive what you purchase quickly, I strongly recommend ElectroZone. "
"Purchased Sony kdl 32ex500 on 8/11/2010 and arrived 8/17/2010. The problem with this order is that there were not any problems. Driver, as per their instructions waited until I unpacked TV, inspected and powered it on. 5 star rating and will recommend ElectroZone to friends."
"I found electrozone to be very professional and was very helpful when I placed an order for Samsung led 55 tv. Their salesman guided me thru the maze of stock numbers. without trying to sell me a more expensive set, in fact he lowered my cost, from what I thought I wanted.Service was excellent with free shipping and lowest price on the net"
"ElectoZone was very helpful when I had questions about the product that I wanted to buy. The price was very good and my order was shipped fast. I am very happy with this merchant and would recommend them to anyone."
"This company truly cares about the customer. They were professional, curteous, and extremely efficient in taking, processing & delivering my order. In addition, with the T.V. I bought, they were cheaper than any other vendor I could find!
With price and fast and effective service, this is truly a vendor I would recommend!!"
"Received the ordered items as promised(even earlier than promised-within 5 days of my order). Excellent customer service. Competitive price. Products arrived in its original packages factory sealed in excellent condition.One can order their requirements without any risk and doubts. I strongly recommend for the prospective customers for true bang for the bucks. "
"I had no problems at all. The description was spot on and the price was even better. I received the item with no trouble and shipping was good. I would recommend them to anyone and look forward to future savings."
"Great deal on 58" Samsung plasma TV and arrived quickly(sent via frieght) with no problems. Customer service was nice and knew their products well. Also got a great deal on 3 yr warranty. Thanks again, best deal I could find anywhere on this TV and would definitely buy from again in the future."
"I initially experienced some problems with ElectroZone.com
A TV set I wanted to buy was listed as new on their site, but when I called to confirm the order I was told it was a refurbished unit.
I was also given incorrect information about the warranty that comes with a refurbished unit.
For that reason, I called to cancel my order and posted a review here. Within a day I received a call from Jeff at ElectroZone.
Jeff was extremely helpful and really wanted to make everything right for me. He gave me the option of a full refund and also offered to ship me several other, more expensive TVs for no/little additional cost.
In the end I took them up on upgrading to a nicer set for $75 more.
The TV arrived in perfect condition & brand new.
Overall my experience with Electrozone was great. Their customer service, particularly Jeff and his supervisor, were really fantastic and I'd do business with them again."
"Honestly its not in my nature to go out on a limb when purchasing a major piece of electronics, but when I saw the price that electrozone had for the samsung 58 inch pn58c8000 I decided to take the plunge. It was a little over $350 cheaper than the next cheapest price that I saw on amazon. I went with the free shipping option. After pulling the trigger I received an email back with my saying it was on backorder. This concerned me so I called in and they assured me that the tv was in stock, it just had not shipped yet. This was a friday and I had to sweat it out until the following tuesday for an update due to the 4th of july weekend. Thankfully on tuesday it was updates as being ready for shipment. Sure enough it shipped and electrozone even gave me a tracking # from ICAT. About 6 days later The truck came with my brand new tv. I called samsung when the driver got there to check that the serial # was new and not a refurb. Everything checked out without any dings or scratches. I couldnt be happier with my purchase."
"I purchased a 52" Samsung LCD 120HZ. Someone called to confirm the order and told me it was a new TV but was a discontinued model and would still come with the original manufacturer's warranty. So I was happy with that because I got what seemed to be a good deal on the TV. The delivery guys were great and even brought it inside and took it out of the box for me. Unfortunately, the frame/bezel was cracked, but the TV worked great and picture is awesome. It's a very nice looking TV. There were a couple of items missing from the box as well. So I emailed customer service and was dealing with Miriam who had been very helpful and referred me to another department, and I spoke to Jeff. Jeff was very helpful and worked to resolve the issues. Electrozone offered a good solution that I'm very satisfied with. Sure, it would have been nice to receive the TV in perfect condition, but stuff happens, and I found it refreshing to receive such good, prompt customer service from Miriam and Jeff. I would definitely buy from ElectroZone again. "
"I had read positive reviews from other satisfied customers and therefore chose to buy our TV through Electrozone. Our TV which we paid $100 to have delivered in 5-7 arrived in 9 business days from the day it was shipped. After 5 phone calls I was graciously refunded $65. Upon plugging in the TV that I had visually inspected at the time of delivery, I found that the right speakers did not work. Arranging someone to come look at it took 7 phones calls and promises to return my calls from Electrozone were followed through upon twice out of approximately 9 phone calls. The local Samsung technician then informed me that our 'NEW' TV was actually refurbished and had several new parts. He also informed me that due to it being refurbished the usual Samsung guarantee doesn't apply. When I called and shared this information with Electrozone they expressed confusion and asked to call me back after exploring this information. I was the one to call back 2 days later.
I should note that Electrozone is committed to trying to provide quality service to its customers. After all of this, we were offered a warranty to protect our TV should anything else happen and I was assured that this is not a typical customer experience. I appreciate the follow-up from Electrozone in trying to right this situation. Moving forward I would consider buying from them again solely because of the customer service."
"7/27/2010 The final chapter. Electrozone delivered a replacement TV, at a $200 discount, to me the very next week. Great job guys. I'm loving my new LCD TV!
7/20/2010 They called right away on Monday and agreed to take the TV back and/or supply me with a new one. Because they were so responsive, I am trying to find another one of their models to replace it with.
7/18/2010 I ordered a Samsung LN52A550 52 inch LCD TV from these guys. They had a great price with free shipping.
The first time I tried to use it, my TV had a problem with "power cycling". Apparently, after googling it, this is a well known defect in Samsung TV's because they used faulty parts a few years ago. The TV just starts clicking on and off.
I have sent Electrozone an email.
"
"I could not believe the price on the Samsung Audio Bar I wanted was so inexpensive on this site. I sort of knew that this and the Samsung Blu Ray DVD player were reconditioned items although it didn't say so. Paid with PayPal in case there were any issues. After placing the order we needed to call and confirm where the employee wanted to sell us Extended Warranty and Accessories that might be needed. The items came in great condition and very quickly. Thankfully no one helped themselves to the two Samsung boxes that were left by Fed Ex by our doorstep. Would buy from this company again being that the price was great, no tax and free shipping. "