"Fast friendly service. They will assist you in anyway possible to help you through your purchase/delivery.
A sure thing! The best service on the net."

"I ordered Samsung a BDC7900 3-D Blu-Ray and UN46C8000 3-D HDTV on December 10, 2010 from ELECTROZONE on-line.... BLUF, I would have to seriously re-consider using this company again for another big dollar purchase. Based on my experience a 5-10% cost savings just does not seem to be worth the hassles I've detailed below. Some people however may place their values differently than I do. Here's my own personal experience:


Good news: I received my 3-D HDTV without a hitch 13 days after I ordered, but still within the 7-14 day time advertised. The local delivery service was prompt and courteous. Bad news: The ELECTROZONE web page showed the Blu-Ray to be "In-stock" at the time of my order. It was also confirmed by the ELECTROZONE up-sale staff who I contacted to confirmed my order. They also informed me of my additional insurance shipping fees during my call to them. I was not informed until 10 days after ordering that the Blu-Ray model I ordered was no longer available in the ELECTROZONE warehouse system. At such time I was offered and I agreed to evaluate a refurb model with a 2-yr warranty included. Unfortunately, another week passed without receiving the refurb and was told on Dec 28 when I again contacted ELECTROZONE that it would most likely be another week before I could expect to see the refurb model. At such time I choose to request that ELECTROZONE cancel the Blu-Ray portion of my order and credit my card back. They did so immediately and without out hesitation or hassle. Later the same day ELECTROZONE offered to have a refurb model express mailed to me at their expense. In the mean time I was able to locate and order the exact same BDC7900 3-D Blu-Ray (only in factory new condition) through another internet vendor and at a comparable price. According to current real time tracking data being provided I expect to have the unit delivered to me (at no additional cost, btw) by Friday Dec 31, only 3 days from date of order.


PROs: 1) No question pricing is a plus for ELECTROZONE. 2) In my particular case the manager I dealt with was always polite, professional and courteous, which was good. 3) ELECTROZONE always promptly "reacted" to my initiated questions and at least appeared to try. Unfortunately waiting 10 days to tell me something was not in-stock was unacceptable, then taking another 2 weeks to get the alternative solution into my hands was simply the nail in the coffin. CONs: 1) Unfortunately the ELECTROZONE manager seemed to always be pressed into a "reactive" mode (or damage control) with me, rather than proactive mode. 2) Another really important issue to me (also identified by many others in this forum) was that I do not like the fact that ELECTROZONE does not tell you until after you order the TV what your bottom line cost is. Yes, if you read the fine print (but how many people really do) ELECTROZONE does tell you there will an additional charge for shipping "insurance" on a high cost items. That's fine (it's an ELECROZONE cost of doing business), but I think you should ALWAYS be provided your bottom line cost BEFORE handing over your credit card, not AFTER. 3) There is no real time tracking provded without additional cost.

I suspect ELECTROZONE may be encountering some growing pains. ELECTROZONE owners need to re-evaluate their business process model to allow their managers/staff to stay better informed about current inventory fluctuations/issues. Managers/staff on the other hand need to adapt and take timely, more immediate proactive steps to inform and help solve potential/probable customer impacts. For me, reactive measures (such as offering future purchase discounts to smooth things over in hopes that I write a rosy final review) simply does not cut it with me. At least they tried...
"

"I went with 'em for their low prices but almost canceled the order (3 times!) as the fellow on the telephone kept aggressively trying to increase the cost via shipping insurance and a bulb replacement plan that he offered/insisted upon repeatedly. It wasn't anything terrible, just an annoyance that I didn't have the time or interest to deal with. The projector came promptly and was in great condition, so that's a plus. Oddly enough, they called me 3 times without leaving a message after the sale went through, all in the name of filling out this review...
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Also: after reading through the reviews here, it seems pretty likely that I'll get a call in a day or two trying to resolve my complaints, which are remarkably similar to another reviewer's (up-selling, follow-up phone calls, etc). "

"Although I ordered this item online, I still got a call from the store asking how I like the product that I purchased. How's that for customer service? Totally unnecessary for them to call yet someone took the time and made the effort."

"I worked well with Jeff to resolve any problems . "

"Very competitive price. Product shipped promptly and in excellent condition. Product exactly as ordered. Subsequent inquiries to verify purchase for service contract verification was handled courteously and professionally and to my complete satisfaction even though it was almost two years after purchase.

Harry Bowman
"

"Ordered sound-bar for Christmas. Arrived quickly, very satisfied."

"Great service, fantastic price, product arrived on time as promised. The product shipping on-line tracking was not routinely updated by the shipping service but the delivery status was readily available via telephone. I will purchase other products from ElectroZone in the future. "

"Overall my expeirence with Electrozone was satisfactory, in the end I recieved the item that I ordered in perfect condition at a great price.

Initially I did have an issue with the order, the order status on the Electrozone website (after the order was placed) indicated that the product was backordered. When I called, I was told that the item was in stock, the website was wrong and that the order would ship out soon. I waited a couple of weeks, called back and was told that the order had shipped (which it had not).

I posted a negative review here and was impressed with the responsiveness of this company to issues, was called less than an hour of leaving a review with an issue to resolve the problem. The item was quickly shipped after speaking with Aaron.

My impression of what really happened here was that the item was initially backordered but should have been delivered within the normal delivery window. When this didn't happen they were able to resolve the issue and get the item to me in a timely manner. I am sure that this is somewhat common among online retailers during the holidays."

"I was very suprisingly pleased with this company. The merchandise was well packed and sound on receipt. After installation i was even more delighted because for the price, I surely got my money's worth and more. I will always order from this company again."

"Great products, fast service & great prices - Highly recommend."

"I purchased a Blu-Ray player. It arrived quickly and in perfect condition. Price was the lowest by $20 I could find anywhere! The seller does require a FedEx signature for insurance purposes- which is nice, but not great when you don't stay home all day. I finally caught the delivery on the 3rd try, otherwise I would have had to drive 25 min. away to pick it up from the FedEx office. They would not leave it without a signature. "

"I ordered a high-end Samsung 3d television from them and was told that I would be charged under $40 for shipping insurance but was actually charge $175. When I called to discuss this, the person I spoke with was not only rude but implied that I was lying. Additionally they would not provide a delivery date stating it would take 7 to 14 days and I would be called to schedule an appointment. At this point I am very disappointed however I will wait the 14 days to see if I actually get the TV. If not I intend to call the LVPD and file a fraud complaint as well as call my credit card company to dispute the charge. I will amend this post if/when I receive the order."

"Update :Dec 09 - The rep did come through. He located the inventory and made arrangements to deliver it to me in 3days. I'm happy with the customer care. Have'nt received the TV yet though. Shall update once I do.
I was originally wary of them, so called them to confirm the 55inch LED TV was infact in stock. They confirmed it was in stock twice before they took the payment. Then after 3 weeks of not receiving the TV, I called back and they now say it is back ordered. I asked why they confirmed it was in stock earlier, he replied, their system was broken. I said their website still says it is in stock, to which the rep says, that's why we increased the price (by $100) so no one orders them. I asked why they did not inform me about it and he hung up on me. I had to call back and then he says he will talk to his manager and call back. Have'nt received a call back yet."

"The team and ElectroZone were very friendly and professional. I received my order in less time than I anticipated and the delivery driver assisted in unpacking and evaluating the tv prior to my signing for it. Very well done. I would recommend ElectroZone to any of my closest friends."