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Product & services pricing
4.75/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.59/5
Customer service:
4.79/5
Return/Replacement policy:
4.75/5

Verified
3/5

2020-02-21

Few payment options

"Experience was good until it came to pay for my purchase. There weren't a lot that would work for me.
"


Verified
4/5

2020-02-21

I Like the options to customize, but....

"The laptop is reviewed really well on youtube, and I will also review it on my channel, but I would expect more information on the website that is clear and upfront. The color reproduction of the screen, the thermal performance of your thermal compound materials, SSD speeds, max RAM and max RAM speeds possible on the laptop, especially for those of us wanting to buy a bare bones laptop. Good job on the laptop and I look forward to reviewing this on my channel!! "


Verified
5/5

2020-02-19

Very easy purchase and easy to find product

"I was looking for a replacement AC adapter for my Laptop and it was very easy to find on the website "


Verified
5/5

2020-02-19

Easy and Simple.

"I was able to get my product with ease and the staff was very helpful and picked up the phone fast.

Thanks again!
"


Verified
5/5

2020-02-19

Great!

"Easy to navigate and clear layout"


Verified
5/5

2020-02-18

Easy Peasy

"Love the cleanliness of the components displayed on for each laptop and ease of checkout/shipping options with amazon integration. Only thing I would add is a link or lookup from laptop to AC adapter, as the "black Friday special" laptops have a non-standard product code."


Verified
5/5

2020-02-18

Simple and Clean checkout process

"Quick checkout process, very straightforward, PayPal payment options to ensure safety. "


Verified
5/5

2020-02-17

No fush shopping

"Was easy able to spec out my laptop to my liking and use Amazon pay to quickly complete my purchase. If I had 1 grip, I wish I could have gotten in with Prime. Great Job Electronics. I look foreword to using your Mag-15."


Verified
3/5

2020-02-17

Great Laptops at a great price

"The buying experience went very smoothly, with a lot of customization options. My gripe would be that I sent in a question and still have no response a week later, I would have purchased this laptop a week ago had my question been answered swiftly. I still can't find a better deal though so I'm biting the bullet and buying one for review and work."


Rep reply posted 2020-02-19
A rep from Eluktronics.com, EluktronicsJK, has responded:

“Hello,

We apologize for not getting back to you sooner! If your question was not answered or if you have any further questions please contact us via our contact form on our website so we can assist you further.

Thank you for your patience,

Eluktroncis Customer Service”


Verified
5/5

2020-02-16

"wife bought a laptop with mouse and mousepad. really liked the mouse so decided to get one myself"


Verified
5/5

2020-02-14

Yes, awesome.

"I buy quick and I like it."


Verified
4/5

2020-02-13

A cost with no justification.

"There is no estimate for delivery date between free economy and standard ground. Requiring the customer to make a choice that impacts price without information makes for a bad check out experience."


5/5

2017-07-18

Truly an exceptional company!

"I began an online search for a new laptop after the crash of my old unit. I saw how highly rated Eluktronics was on Amazon and decided to investigate.

They had a model that fit my rather specific needs, but I had some questions. I saw they had a US phone number and decided to give it a try. A very helpful man named Tom answered the phone after just a couple of rings. He was interested in my needs and was able to answer most of my questions. He needed to research one of my queries and put me on a short hold and came back with the answer.

He said he could overnight it if I called him back by 2pm. I called back to place the order and again Tom was there to help me.

The laptop was received the next day, well packaged and exactly as described. I was pleased it wasn't loaded with bloatware and had everything I needed to restore my system.

I'm impressed that they commit to being my support during the warranty period.

I'm a pretty skeptical consumer, but this company has really wowed me. I give them my highest recommendation!
"

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Verified
5/5

2016-11-14

Catchy review title

"Found inexpensive alternatives but wanted to go with what was provided when I bought my laptop, others were off brand power adapters. Customer service in the past has been top notch!"

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Verified
5/5

2016-11-08

Customer service is outstanding. American Company FTW!

"Asked about an OS upgrade through a Newegg purchase. They made it happen, because they are awesome. "

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