"I ordered 2 teas April 19. At a later date,they told me they were back-ordered. After no further communication from them for a MONTH,I called them and they said would be available May 22. They called on May 23 and advised ready to ship,but the date on my credit card was expired! I had paid with Bill Me Later through PayPal which does not expire. Since this is the only form of payment I can use right now and since they said they didn't know how PayPal worked and I couldn't give them another credit card number,did I want to cancel the order? I had to, since no other form of payment is available to me at this time. I am so disappointed."
"It arrived sooner than expected and it was a great gift! I was surprised at the price and when it arrived at how much I received! The tea is great! Definitely will buy more from here!!"
"This was a thank you gift for a friend with whom I visited. She just LOVED receiving tea and biscuits."
"The order was complete as ordered and arrived in a timely fashion. "
"No label on pouch!
I hope it is the correct tea! "
“Thank you for your recent order with us. We apologize that one of the teas you received did not have a label on the pouch. We would like to speak with you regarding this review. Please contact us toll free at 877-734-2458.”
"Fast service. Thank you!! Love the tea."
"Great selection at great prices. "
"Good, quality teas, shipped promptly and reasonably. I ordered a white monkey paw green tea and snow dragon white tea. Both are excellent quality, but it could have been more clear that 'white' monkey paw green tea is definitely a green tea, the white part can make it confusing. Quite happy overall."
"My mother loves the surprise of receiving special teas in the mail. She is 80 years young and loves her tea. Her favorite is the Buckingham Graden Party Tea. That may not be the exact name but close enough for me to remember what to order! Thank you for your wonderful and timely service. As soon as she tells me her stock is getting low I will order again. "
"Very pleased. The items I purchased came in a timely fashion and they were packed very nicely. I will certainly order from them in the future."
"Ordered the tea, it came in a timely manner in good condition, in the time period they promised. All in all it was a very rewarding experience, but it always is. This is not the first order to the English Tea Store.
Iris Evans"
"Great products. Easy interface with website"
"Their products are excellent, their service is also."
"Great experience once again. "
"Quick and accurate! Excellent experience."
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. As we discussed over the phone, the authorization on your PayPal account expired in our system which is why we were not able to charge you for the order. An authorization on a PayPal account expires in our system within 7-10 days. Please feel free to contact us at 877-734-2458, if you have any further questions.”