"Love the English Tea Store! Been ordering forever and every order is perfect. Thanks!"
"They have the best tea I've ever found.
"
"Wonderful product, delivered ahead of time frame and in great condition. Plan to order another one. Thanks."
"This is my second order for an English Tea Store product. Both times were completely satisfactory with instant recognition of the order being placed through email. Thanks for a job well done.
Kathleen"
"I have enjoyed the teas I ordered."
"Fast and reliable service. Thank you!"
"I am SO THRILLED I found your English Tea Store. I love your tea selection and the service is excellent. I really can't thank you enough!!!
"
"Perfect! I got everything very quickly just in time for my tea event. Will be back. :)"
"Found the PG Tips my English mother recommended easily. Prices were reasonable though shipping was a bit high IMO. Tea arrived quickly and in good shape. Will order again."
"I AM AN AVID TEA DRINKER, EVERY DAY I ENJOY MY TEA, JUST LIKE PEOPLE THAT DRINK COFFE, I AM THAT WAY WITH TEA, MY FAVORITE IS THE EARL GREY OR LADY GREY WITH THE ESSENCE OF BERGAMOT OIL, A WONDERFUL CITRUSY FLAVOR THAT IS DELICIOUS. SO I DECIDED I SAW A GOOD DEAL ON YOUR SITE & ORDERED THE EARL GREY TEA. UPON IT'S ARRIVAL I WAS EXCITED TO ENJOY A CUP RIGHT AWAY SO IMAGINE MY COMPLETE & UTTER LETDOWN WHEN THE TEA THAT WAS SENT WAS PLAIN ORDINARY BLACK TEA. 1ST TIME EVER THAT I DID NOT RECIEVE THE PRODUCT I ORDERED ONLINE, BUT I DID CONTACT THE COMPANY & WAS GIVEN A CHOICE TO EITHER RECIEVE A REFUND OR BE SENT A NEW COMPLIMENTARY TEA (WHY SHOULD I PAY 2X FOR A PRODUCT I DIDN'T ORDER. I WILL GIVE THEM A 2ND CHANCE TO RECTIFY THIS & HOPEFULLY SEND THE CORRECT PRODUCT THIS TIME. MISTAKES ARE MADE, & I DO UNDERSTAND WHICH IS WHY I AM GIVING THIS OPPORTUNITY TO THE COMPANY TO STRAIGHTEN THIS OUT
....FINGERS CROSSED!"
"As always great experience"
"Every item I wanted to order I was told would no longer being sod. Two weeks later I get a call saying they had those items. I had already bought somewhere else.......... They have yet to refund the right amount to me. No the order was $68.00 not $40.00."
“Thank you for your recent order with us. We apologize the item you ordered is discontinued from the supplier. We have canceled your order and issued a full refund of $40.00 back to the original form of payment. An email was also sent advising the refund. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
"I love the prices and products at the English Tea Store."
"Happy as always with the tea!"
"Took longer to deliver but could be because of the events going on. Haven't tried all the teas yet. the Bourbon roobis is good and what I expected."
“Thank you for your recent order with us. We are happy to hear that you are satisfied with your Tea. Please be advised the shipping method selected for your order was Economy shipping. Economy shipping has a 2-3 business day processing time as mentioned on the website. Transit time must be calculated as well; for the Economy shipping that is 3-10 additional business days. Please keep in mind we also offer many forms of expedite shipping if an item is needed sooner. Please contact our customer service department at 877 734 2458 with any questions.”
A rep from English Tea Store, online-m, has responded:
“Thank you for your recent order with us. Per our conversation via chat concerning your order, I have set up a reship for the correct item at no additional cost to you. Once the order is shipped we will forward the tracking over via email to you. I apologize again for the incorrect tea being set out. If you have any questions please do not hesitate to call 877-734-2458.”