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0.00/5

Verified
5/5

2013-05-25

"Nicely packed and received in good condition. The top of one smaller jar of Devon cream had wiggled loose causing the oil to leak out; I tossed it as there was still one good one. Had it been a large jar I would have sent it back for replacement. The teas and other consumable items were fresh and are just yummy. Did not have a long wait time either w/standard shipping (which was a bit pricey) so I was pleased."

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Verified
4/5

2013-05-25

"Shipping was a bit slow but within the range it was supposed to be."


Rep reply posted 2013-05-25
A rep from English Tea Store, , has responded:

“Thank you for your recent order with us. Please be advised the shipping method selected for your order was Economy shipping. Economy shipping has a 2-3 business day processing time as mentioned on the website. Transit time must be calculated as well; for the Economy shipping that is 3-10 additional business days. Please keep in mind we also offer many forms of expedite shipping if an item is needed sooner. Please contact our customer service department at 877 734 2458 with any questions.”


Verified
5/5

2013-05-25

"My teapot lid was broken when delivered. I called your company and was treated courteously by the operator .she had your store ship me a replacement right away.it was recieved in good condition. Thank you very much!"


Verified
5/5

2013-05-24

"Every thing came as portrayed. "


Verified
5/5

2013-05-24

"Quick delivery. All items were fresh!"


Verified
5/5

2013-05-24

"Great service and fantastic tea."


Verified
5/5

2013-05-24

"I have ordered from the English Tea Store for a few years now and have never been disappointed. The shipments are fast, the items came as ordered, and the prices cannot be beat. "


Verified
5/5

2013-05-24

"Great tea and service. Very satisfied!!!"


Verified
5/5

2013-05-24

"I enjoyed my experience with English Tea Store and I would definitely shop here again!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
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Verified
5/5

2013-05-23

"Great customer service pretty quick delivery!"


Verified
5/5

2013-05-23

"Your store is the only place that I can find Buckingham Palace Garden Party Tea. I use it at all my tea parties. Your web site was easy to use and your delivery was very prompt. Thank you for being there."


Verified
5/5

2013-05-23

"My granddaughter was so Happy with her tea set. I could not believe how fast she received it. I will use them again."


Verified
5/5

2013-05-23

"Easy website to use and the product always ships fast. Thanks!"


Verified
5/5

2013-05-23

"Fast shipping, all items as promised!! "


Verified
5/5

2013-05-23

"Came quickly. Should have come in a much small box. Too much wasted space and material."