"I was well pleased with the order, even though disappointed of the outage of Cadbury roses. The UPS delivery was less than desireable, they left the shipment outside on my heatpump in the weather and the package was completely water soaked. Other than the chocolate being slightly mealted everything was what I expected. thanks for your service"
"English Tea Store offers very good products which are hard to find in the US for very good prices.
The shipping however leaves much to be desired. I have had broken jars in the past. When I complained they began wrapping the jars in 3 inches of bubble wrap, which is good, but last time aprox 1 foot square of bubble-wrapped products were loosely packed inside a 3 foot box, and rattled around alarmingly!"
"I bought two of your 6 cup porcelain teapots. They are of exceptional quality and the colors were very true to the online pictures. The price of the teapots was very reasonable, but the cost of shipping and handling was shockingly high. Overall, I am very happy with my purchase and will not hesitate to purchase from you again! Thank you!"
"Expensive shipping! Expensive tea!"
“Thank you for your recent order with us. Please be advised the shipping charge is calculated, based on weight and distance. The shipping cost is provided by the shipping carrier. You were charged $7.50 for shipping from PA to MN. We apologize that you are not satisfied with the price. Please keep in mind the English Tea Store offers the best pricing. We can certainly price match if you are able to locate the same product. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
"This was part of an end of year teacher's gift basket and she seemed thrilled! Thank you!"
"exactly what I was looking for at the right price. Delivered on time. "
"The packages of tea that I ordered arrived quickly, but were packaged poorly and the product packaging was crushed, making the tea boxes bent and folded in an unattractive way. I ended up hiding them in a lower cupboard because they look bad."
“Thank you for your recent order with us, we apologize that your order was damaged, we would like to speak with you regarding your order and provide you with options. We want to ensure you are satisfied with your order. Please contact our customer service department at 877 734 2458.”
"Nice, quick easy way to get my perfect cup of tea, thank you."
"I WAS VERY SATISFIED WITH THE MANNER IN WHICH MY ORDER WAS HANDLED. ORDER WAS ACCURATE & DELIVERY WAS QUICK. I DEFINITELY WOULD ORDER FROM THEM AGAIN."
"I ordered 10 small tea pots to give out as a thank you gift for my daughter's birthday tea party. I loved the pots but 3 came with no lids and I did not have time to return them and receive 3 replacements. My suggestion would be to double check the packaging before it is shipped.
Thank you."
“Thank you for your recent order with us. I sincerely apologize that you received your order and 3 items were missing. I have issued a refund back to the original form of payment. I you need further assistance or have any questions please call 877-734-2458.”
"I bought one for a friend and one for myself. We are both extremely happy with our tea chests!! "
"Had to contact by phone as they were out of sufficent stock on one item I had ordered not a good experience with long wait time and a person who while nice was just not efficent gave up and said I would email it instead."
“Thank you for your recent order with us. We apologize that one of the items you ordered was sold out. We have contacted you by phone and email to provide options to wait or substitute. As you requested, your item was substituted with a similar product. We apologize that an email was suggested to you. The rep who provided this option did so because you indicated you were in a hurry. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
"Excellent Service will be ordering again"
"Just perfect,exactly what I ordered"
"Item exactly as ordered and arrived quickly. Packaged perfectly to avoid breakage. Delicious as always. Just as I remembered from the UK."
A rep from English Tea Store, , has responded:
“Thank you for your recent order with us. We apologize if you felt the items you ordered were not properly packaged. We appreciate your feedback and will make any necessary changes to ensure products are packaged properly to prevent damage in transit. Please feel free to contact our customer service department at 877 734 2458 with any questions.”