"Quick delivery of an outstanding product. I'm a very satisfied customer."
"Quick & accurate delivery"
"Tea arrived on time. Good quality at a very good price. Wouldn't hesitate to buy from them again."
"Always satisfied with the ENGLISH TEA STORE. Returned product this time but it was my fault I clicked on the wrong button."
"My purchase of UK flags came in time to greet our British friend at the airport. The other Brits coming off the plane appreciated them too. The flags are very good quality and the perfect size. I will certainly use the English Tea Store again for future purchases. thank you, elaine kurka"
"My shipments always come a day or two before I expect them and I've never had any kinds of problems with incorrect merchandise, damaged merchandise, etc. I've bought tea, tea pots, baked goods, etc. I'm normally a fan of supporting my local businesses, but even with the shipping costs, English Tea Store is still cheaper than my local coffee roaster/tea seller. I'm a bigger fan of saving money. My day starts with a pot of loose leaf Assam and I just can't see that changing any time soon, thanks to the English Tea Store."
"Tea arrived promptly but was shipped in an envelope which allowed the box of tea to be quite crushed."
"I'm not sure I like the loose Twinings Irish Breakfast Tea, I called about it and the staff was very responsive. I wish they had another brand of loose Irish Breakfast Tea I could try."
"Sent the wrong tea and told me I had made a mistake ordering. Fine. Ok. The teapot cracked all the way across the top on the first use. The tea strainer broke before it could be used. I emailed customer service about the broken items and included photos but they chose to ignore me. If they don't make it right, I'll never order from them again which is hugely disappointing as they sell a product no one else carries and are close enough to me for shipping to be close. "
“Thank you for your recent order with us. We apologize that you did not receive a reply to the emails you sent us. We are going to ship you a new teapot and tea strainer at no additional cost. We would like to ship you a Darjeeling tea as well but would like to confirm which Darjeeling tea you wanted exactly. Please contact us toll free at 877-734-2458.”
"tea box came in with no delays and in good condition. Documentation was in order I was pleased and will order from this business again"
"I am completely satisfied with the products I ordered. My only complaint is that it took 4 days to process my order. Then it took another 2 days to ship my order."
“Thank you for your recent order with us. We are happy to hear that you are satisfied with your purchase. Please be advised the shipping method selected for your order was Economy shipping. Economy shipping has a 2-3 business day processing time as mentioned on the website. Transit time must be calculated as well; for the free Economy shipping that is 3-10 additional business days. We apologize for any confusion. Your order was shipped with the Economy shipping method selected. Please keep in mind we also offer many forms of expedite shipping if an item is needed sooner. Please contact our customer service department at 877 734 2458 with any questions.”
"Great service at great value."
"Excellent service! Delighted with items ordered.
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"I love everything I have purchased and my orders arrive quickly."
"The lovely navy blue teapot and the Earl Grey tea arrived promptly and in pristine condition. All of my experiences with the English Tea Store, going back a number of years, have been positive."
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. As we discussed over the phone, we do sell our own brand for the Irish Breakfast tea. Please view this link: http://www.englishteastore.com/1mt-ib.html. We have this available in a 4oz or in a 16oz. Please feel free to contact us toll free at 877-734-2458 if you have any further questions.”