"While I like the prices of the actual tea The cost for shipping is outrageous and eliminates any real savings. I will shop elsewhere next time."
"The tea is very good and reasonably priced. "
"As always I was excited to recieve my order of tea from the english tea store. The shipping took a bit longer than normal but with holidays and hurricanes I think I'll overlook that. I was actually a bit disappointed with one of the teas.Buckingham palace garden party is my all time favorite loose leaf tea, but the bagged form is not as good. The earl grey in the bag is lovely, and the loose green jasmine is to die for though, the prices are very good, and the customer service is second to none. I will continue to order from this company."
“Thank you for your recent order with us. I do apologize that you were dissatisfied with the Buckingham Palace Garden Party. I have issued a refund for the tea today for you. We would like to speak with you regarding the order. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”
"Great service - my tea order arrived quickly and the price was better than other websites."
"My experience with English Tea Store was very good. My order was complete and arrived much faster than I expected. I will order again! "
"I love it I will br ordering some more thing very soon"
"Great Company to by from and the only place I would order my tea from! I have ordered for years from English Tea Store."
"I am very happy with my new Betty. It is a joy to use a proper tea pot. Excellent tea. My package arrived somewhat damaged on the outside, but I was relieved to find the inner box undamaged and the teapot in perfect condition. The service was faster than I expected. "
"Brilliant, fast delivery and overall smooth experience. Certainly will be shopping here again. "
"Other than the Amsterdam creamer arriving broken due to poor packaging, English Tea Store has always been great. The prices are reasonable and they have a great selection. Sadly, since they have discontinued the teapots with the steel mesh infusers, I will be looking elsewhere in future for my purchases."
“Thank you for your recent order with us. I apologize that you have received the Amsterdam Cream & Sugar Set damaged upon arrival. I will certainly ship you a new set at no additional cost. We would like to speak with you regarding this. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”
"Beautiful delicious teas and reasonable prices, especially when they're on sale!"
"Thank you very good service - only thing - next time I hope the biscuits I ordered are individually wrapped so they do not break up during package. Last time they were this time they were not... thanks again will order again!"
“Thank you for your recent order with us. I apologized that you received a few of the digestives damaged upon arrival. Since you do not want replacements, I have issued a 10% discount to your order. Please feel free to contact us for further assistance. We are looking forward to doing business with you in the future.”
"Extremely satisfactory! Service was excellent and the product as advertised; a lovely teapot. The teapot was well packed and arrived safely. I highly recommend The English Tea Store. Thank you."
"I have ordered the "Taylors of Harrowgate" Lapsang Souchong tea I like from the English Tea Store many times over a period of several years. Their quality has remained consistent, the order arrives properly packaged and in a timely manner. When I have telephoned them, the customer service person has always been pleasant and helpful. I would recommend this store to anyone looking for quality teas at a reasonable price. Veronica"
"My order went smoothly and was delivered fast. Will definitely do business again."
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. I apologize that the shipping charge was high for your order. The shipping cost is calculated by the weight of the package and where the order is shipping. Today, I have issued a refund for the shipping charge on your order. We would like to speak with you regarding the order. Please contact us toll free at 877-734-2458. We are looking forward to speaking with you.”