"My order was delivered quickly, and everything was as it should. Saved 25% over retail at say a Bed Bath and Beyond."
"Though delivery was a bit slow and items were missing, the customer service representative was very polite and helpful! The items were certainly worth their price!"
"Overall experience with English Tea Store is always excellent! Great teas and super service!"
"Engish Tea Store delivered as promised.. literally.... Also, great products. Best tea we have purchased from anywhere. Also very good prices! Highly recommended!"
"I received my tea kettle and all is well. It was delivered in a timely manner and it works very well. Thank you for the great service!"
"I was a little disappointed as one of the items was expired and I had to throw it away. The shipping was good and the other items were good. I recieved a phone call regarding my review and a prompt email. I was very pleased with the friendly customer service. They offered to resend item or money back. Because of the quick response to fix my order I will defiantely order again. "
"My order was simple to execute and was delivered at the expected time. I would order from here again. "
"The tea has been excellent, the delivery was quick, and the cost of the tea and the shipping have convinced me to change my business to the English Tea Store."
"Speedy and efficient service. Nice to taste a blast from the past."
"easy ordering. good price."
"never buy tea anyplace else!"
"The tea store had a pretty good selection of tea pots in several sizes & many colors & price ranges (although not all the nicest colors were not currently available).
They delivered very promptly & rectified one problem quickly. "
"Excellent. The web site is easy to use and the order arrived when expected."
"Overall satisfied and would order again. However, when I received my order, they had left out the 4 50 ct boxes of tea and send a small bag of loose tea. I called, and the lady was very nice. She never questioned me. They send out the tea. But both times, it seems that it took longer than expected. About 10-14 days each time."
"I was so impressed with the selection of beautiful tea pots. I bought one for my daughter-in-law who collects them and she was so thrilled with the one I purchased. The order came quickly and and easily I am sure I will order again. "
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. I apologize that you have received an item expired. Can you please contact us to let us know which item was expired? We have some options that we would like to offer to you. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”