"Excellent! Wverything was carefully packed and arrived in record time"
"very nice, very professional."
"Amazing, as always. I always love working with English Tea Store. "
"My mother is English and loves English chocolate, so I buy from you folks a couple times a year for her - the product, promptness and quality of packaging is GREAT. I especially love it when you have free shipping and 10% off. The flakies could have been a bit better packaged as they break very easily."
"I have placed several orders with the English Tea Store and have received excellent service every time. "
"I think the Irish Breakfast Tea by the English Tea Store is the best decaffeinated tea I have ever had. It was received in a timely manner and at a very good price. I will be shopping at the English Tea Store from now on.
My favorite caffeinated tea is the Lyons Tea but I find at times it is very hard to purchase. No one seems to have it available. Why is that?"
"It was great. Got the items in time for my use."
"The English Tea Store has provided us with their own brand Assam tea bags for years now. It is a great quality product, very reasonably priced and ships quickly. Recommended!"
"Great prices and selection."
"Very satisfied and will be reordering soon for me and for gifts."
"although it did take longer then i expected to arrive my order was filled sent and received with no problems thanks"
"Exactly what was ordered, promptly delivered, delightful tea: Assam, Gunpowder Green and Bourbon Vanilla Rooibos."
"I was very disappointed with my experience and have been in the process of writing to you. I ordered one box to put the sweets in and you ended up sending six at the expense of five of the chocolate bars.
As a consequence my nephew who has been in hospital recovering from an operation I am sure was very disappointed with what was a surprise present.
I would appreciate you looking into what went wrong and obviously putting it right for my nephew's sake."
"I was very satisfied with my experience with your company. Needed to order a special tea for a board member. Was quick and easy to use your site."
"...always good. Thank you."
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. I do apologize that you were dissatisfied with your order. As we discussed on the phone, I will issue a full refund for the order. We appreciate you letting us know of this mistake and I will be sure to have this corrected. Please feel free to contact us in the future for assistance.”