"I have been a regular customer since 2007 and am always completely satisfied with the product and service,"
"Outstanding service, your customer service employee was very helpful in helping my husband find the items he was looking for.
These items were a birthday gift and we had look everywhere for them.
We also used your service last year and was very happy with the service and the items."
"Ordered "Decaf Irish Breakfast Tea". First time ordering from this company. Tea arrived fairly promptly, but that's the only good news. The tea is not customary leaves or even broken leaves, but essentially tea crumbs -- not even up to "fannings" standards. Looks like someone broke open a few hundred generic tea bags and poured into a sack. Taste is also off -- I drink decaf tea regularly -- Eng Breakfast, Irish Breakfast, Ceylon, Darjeeling-- and this has am aromatic-fruity-chemical aroma and taste that I have never encountered before, as if it has been stored in an old cologne jar. Lesson learned. No, I didn't complain or send it back. I assume they know what they're selling, and since the total outlay was only $10.00, not worth my time to do the dance with the company."
"My email address has been changed. I was unable to change this address and apply it to my existing acct with you. To simplify everything I ordered items as a guest."
“Thank you for your recent order with us. I do apologize that you were unable to update this information online. We would like to speak with you regarding this to get further information. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”
"Good variety of the brands I seek. Items are fresh and reasonably priced. My items arrive very timely. I have been using englishteastore.com for a number of years and have never been disappointed."
"I just love my kettle it makes a great pot of tea"
"Perfect. I received exactly what I ordered and in a timely fashion."
"1. Beautiful cup but somewhat small for the prize paid.
2. Requested small message in cup, but did not get it."
“Thank you for your recent order with us. I apologize that you were dissatisfied with your order. If you would like, you can certainly return the order for a full refund or an exchange. Today, I have issued a 10% discount on your order. We would like to speak with you regarding your order. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”
"The English Tea Store always provides very fast service. I usually receive my order within a few days of placing it, and it's always been correct."
"English tea is excellent. I mostly use green tea and they have an extensive selection. I always do right by shopping there."
"Overaall experience - excellent. Great merchandise & packing!"
"Excellent service and price. Very quick delivery."
"I was very pleased with my purchase. It was packed well and arrived in a timely manner. The quality and price were a plus."
"I was dissatisfied with this company. I ordered an item on 8/5 -- there was no mention of a backorder -- and just received a notice from them that the item was on backorder...two weeks after I ordered!"
"Great prices and customer service. Great communication. When an item I ordered was out of stock they emailed me right away and gave me options. "
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. I do apologize that you were dissatisfied with the Decaf Irish Breakfast Tea. I certainly have some options that I can offer you. I can ship you a different tea at no additional cost or I can issue a refund for the order. What option would you prefer? We would like to speak with you regarding the order. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”