"I received 3 shipments in a row where the case was clearly smashed before shipping, all figures inside were smashed, they refused to refund or exchange. They pick out the damaged cases from the pallets they receive and send them to their wholesale customers. The reason they gave me was the product was still in a sellable condition,,,, BAD BUISINESS "

"CANADIAN FUNKO COLLECTORS BEWARE!!!

I recently made an order from Entertainment Earth, and then immediately tried to cancel, they canceled most of my order except for two $10 pops, after shipping the cost came up to $130! On top of that I also have to pay the import fees which will be around another $50! I was confused and frustrated so I tried emailing them to cancel the order. However they refused & now I’m stuck paying $180 for $20 worth of Funko pops... Super disappointing!
They tried to play it off and say it’s because they don’t respond to emails urgently, and said I should have used the “cancel tool” on the order page, which I did in fact do and when I told them that I had, they emailed me back saying they can’t get back to me for another 5 business days because they’re busy even though we were already going back and forth with minutes in between! Shortly after they emailed me saying my order has been shipped and I can track the order. HORRIBLE customer service!
CANADIAN BUYERS BEWARE!!!"

"I ordered inventory from the wholesale dep. Upon trying to cancel the order immediately after cancellation they said there would be a 15 percent restocking fee. This amounted to $2300 for the wholesale order I placed. The inventory was not even pulled from the shelf. There was fine print on the multiple documents that I signed that said that there is a 15% restocking fee. I admit I did not see the fine print.

This is however a predatory business practice that makes no sense at all. I was penalized for an order cancellation even though they did not even process my order. Very unfair.

My account rep was unaccommodating even when I offered to order other inventory and take an account credit.

"

"I have had a EE account for a while but just recently placed an order. My items was on back order and I have no issues with that. My issues with EE is that I do not believe they are the best choice for east coast retailers. They have a awesome selection but due to the very slim margins and really expensive shipping if you are doing most of your business via marketplace, you may be operating at a lost. Otherwise very good selection and a extremely helpful staff."

"These guys are Terrible !! Shipping took forever and $17 to ship a $40 item ? I'll never do business with them again !!!"

"As I often do, I pre ordered an item from Entertainment Earth and had it shipped to my house. This most recent order had a hiccup: The USPS delivered my package to the wrong address. And then the USPS "ghosted" me. I was both frustrated and worried. But hey, NO WORRIES. EE consultant Donald Tapia answered the phone and put my worries and frustrations to rest quickly. Entertainment Earth picked up where the USPS fumbled, and Donald was the employee who rose up and handled the business in a quick, convenient and professional way. Thanks EE.

"THIS IS THE WAY""

"I recently placed an order with Entertainment Earth where most of the items were due to come in at a later date. Usually the items I've ordered were always in stock, so I was unsure about how it would work. I called and spoke with Donald Tapia. He was so helpful and patient, and explained everything in wonderful detail. He set my mind at ease about the backordered items, and completely made my day. I was so impressed with his high level of customer service, that I will never hesitate to order from there again. He also answered any questions I may have had in the future. He really went above and beyond, just exceptional!! I've ordered from Entertainment Earth in the past, and will continue to do so in the future. I highly recommend them!!!"

"I ordered an item on back order. It was a really popular item, so I was fine waiting. About a year, but honestly it was a new item and the wait on any other site was just as long or longer.
The problem is, during the past year my credit card was stolen, I was issued a new one, and completely forgot to try and get in contact with EE to update the info. Now it’s time to bill me and ship the item. I’m getting three emails over three days that my order will be canceled because the card won’t go through. NOWHERE on the site does it allow you to update the card on file. The site let me remove the old card, but there’s no way to add a new one. I’ve sent three emails asking how I can update my card and no response. But I keep getting the email that threatens to cancel my order. Order date was 2/22/2020 but drop down won’t let me choose a date older than July
"

"I ordered an item, which got lost in the mail. I spoke with Donald Tapia, in customer service. He was amazing! Very quick and courteous. I felt very well taken care of. I highly recommend this amazing company. Great service! "

"I called entertainment earth today to get further info about a return I have. I was expecting to wait a very long time in the phone but they assisted me right away and helped me out. I believe the lady I spoke to was Stan and she was very friendly and helped me out with all my needs on that phone call. They don’t mind helping customers out with their orders and they also don’t waste our time. Thank you again and I hope this review helps customers buy more through you guys. "

"Not only was representative Donald quick and efficient with my request, he went above and beyond to make sure I was completely taken care of. Expert on all levels of serving collectors highly recommend this business."

"Donald wasted no time getting my shipment straightened out. He followed up with the situation making sure it was taken care of. Entertainment Earth Customer Service = 10/10"

"Donald was amazing and will definitely, definitely without a doubt be ordering again!
Thank You so much!"

"There are many toy companies to choose from who supply latest and greatest, which I've ordered from them all over the years, and have found EE is one at the top of the chart. It's super easy to order from them via net and over the phone, easy to track your orders online, the invoices received with your product are great for tracking and their customer service team has always been great answering the phone timely and resolving any damages with shipping with out any headaches. Every customer service person Ive worked with is super nice and knowledgable about toys. Working with Donald today prompted me write a review. Damage from shipping resolved immediately on a pre-order where instructions return were sent over via email while chatting on the phone. What I enjoyed most was chatting him up about our love for Skeletor and 80's toys. If you have not tried EE as your main provider for toy I highly recommend giving them a shot. "

"We had some trouble with an order but we were lucky to get Donald and he was a gem! He told us he would make it right and he did. What could have been a canceled order was turned around to a very happy customer. "