" I had a great experience buying from Entertainment Earth. Donald, the rep that helped, me was very knowledgeable & offered valuable advice to guide me in making my selection. He answered all my questions & was patient & friendly. I will definitely order from Entertainment Earth again & make sure to get Donald to help me place the order!"
"I have been doing business with those company on the wholesale side for about two years. The other day, the company shipped 10 small cases of figures INDIVIDUALLY instead of consolidating the shipment into one or two boxes. As a result, not only did I overpay significantly on shipping charges, but one case arrived damaged with a hole in the case and damage to its contents. After filing a claim, I got the big run around from both my "representative" and the entire company. Shipping had the nerve to repeatedly lie and claim that they did not consolidate on cases, which were only about 12 x 12 x 12 in size. I know this to be a bunch of BS because I had already received numerous cases that were consolidated/shipped in a single larger box. Not only would this have been much less expensive for me, but the double boxing would likely have prevented all damage. EE refused to admit their mistakes and take responsibility for their actions. They just gave me the same old "song and dance", which was simply a smoke screen. Customer service? Forget about it! It's all about keeping them happy and screw their customers!"
"I am always amazed with EE's phenomenal customer service. Any time I have had questions or needed an order modified, they have always answered promptly and accurately. Their Online Chat is easy to use and they always respond immediately. They have never failed to deliver on pre-order, and they put items up for pre-order MONTHS before anyone else has them. What an incredible company and what a great resource to have for any pop culture collector."
"My recent purchase is another disappointment.
I live in New Zealand, and had paid USD$130 on shipping alone just to get these shipped from Entertainment Earth . The shipped me the incorrect products and then advise me of a clause that "Products are subject to change without notice." That was the end of it, no effort to right the wrong. This leave a bad taste of dealing with this company.
A real disappointment. I watched the Anniversary You tube videos by the founders and was encouraged by their passion and philosophy. Experience of dealing with them has left a sour taste. 1st Order, place 3 items and received 3 separate boxes and was charge freight 3 times.
The freight was more that the cost of the items. I told them that this is not acceptable and conceded that I was not clear in my request to have this consolidated. 2nd Order, Placed 5 items, was very specific and asked for these to be "shipped together and I don't want to pay for multiple freight." Items arrived in 5 separate boxes, I had to pay multiple freight charges. USD$46.80 to ship across the state. I raised the issue but they they would not address this. I am told I did not request consolidation. The word's "Please shipped together I do not want to pay multiple freight" does not have the same meaning as "Please consolidate my shipment". Further more, items arrived damaged, several of the bubble on the hot Wheels vehicles was cracked.
I thought you were collectors and enthusiasts and understood our passion.
I am not angry , just disappointed. "
"I love entertainment earth and recently had a problem with an order and a man Named Donald Tapia I think I'm spelling his name wrong so I'm sorry, but back to the story he was kind and understanding and listened to my issue and went far beyond his job duty to make it right, spent almost an hour on the phone with me so we could get it all straight, then found the sold out item I was missing and had it shipped to me free of charge. I was floored at what he did and how much time he spent trying to make it write. YOU HAVE EARNED A LIFELING CUSTOMER. THANKYOU.
"
"My experience with this company is great. They have good products and the costumer service is great."
"Donald Tapia has provided me with ongoing, 5 star service throughout the years. I have been a loyal customer of Entertainment Earth's since 1999 and I must say his attentiveness and personal care are unmatched. I will most definitely continue to give Entertainment Earth my business as a result of his exceptional service.
Sincerely,
Anthony Cardona "
"If you are a small business, they will send you damaged products then tell you they have no guarantee, this company is crap for a small buisness"
"My experience has been incredible!! When you shop at Entertainment Earth, you're dealing with top quality merchandise that is sold by people in the industry....who care. They care about offering items that apply to your interests and also about making sure that your items arrive quickly and in perfect shape. I'll be a customer for now and into the next galaxy."
"Have purchased several collectable pieces and I'm satisfied in all."
"My first time shopping here. Donald was an amazing help. I so appreciated how knowledgeable he was."
"Purchased an exclusive Star Wars set. Upon receiving and inspection of the products, there were defects. I called customer service and spoke with Donald. He informed me that the product was sold out; however, he did some searching and found another set for me. They were shipped immediately! Awesome customer service!"
"Chemiluminescence is the emission of light, and the EE Client Services Representative that helped me was shinning brightly. He was professional. He was prompt. He was a pleasure to speak with. They say that perspective makes all the difference and he treated me as if he was walking in my shoes. Entertainment Earth is presented as a terrific organization with Donald Tapia as a representative. It all started with me having forgotten my pass word, by the time he was done I had placed an order and fixed my account errors. I know its used way to much but he was awesome. "
"Donald was fantastic, he was very patient and took time to explain the calculation process until I had a clear understanding. He was pleasant, courteous and very customer friendly. He was a pleasant exception to my usual customer service experience. Keep up the good work Don!"
"Donald took care of my from start to finish. He went the extra mile on more than one occasion and he touched base to ensure I was satisfied. He was also polite and thoughtful. PLEASE recognize Donald (Tapia I believe his last name is) for such a great job and wonderful customer service."