"Todd built me a dual Opteron system, including picking out the parts to my specification. I was pleasantly surprised by the build quality and attention to detail when I received it. All of the wires in the case were neatly tied down; everything was put together with all of the parts fitting as they should. The main board had the latest BIOS flashed on it already, and the entire system was quieter then my current machine. All of the parts he picked out were of high quality and very reasonable price. I couldn’t ask for more.

Frank
"

"Excellent company. Excellent prices

After my debacle with Dell,(see my review), I called Envision. No waiting, no on hold. You speak to a human being. They are knowledgable and helpful during the sale to the point that it saved me money. How often do you see that? I was even told that the computer might not ship for a week due to a big business order. WOW, honesty in a company. (By the way, everybody else estimated 2-4 weeks.) After the sale I noticed 2 days later that due to miscommunication the wrong soundcard was ordered. I just called up and in 2 minutes this was taken care of. Later as the build was being done I recieved an email stating they were concerned that the components I ordered may cause overheating. This shows that they care about the product they are delivering. I emailed them back and recieved a response in 30 minutes or so. Talk about service.

Packaging was superb. They even place foam inside the case so components stay safe and in place during transit. This is the first computer I have purchased were someone takes the time to do this.

As for the computer itself. It is working great. Just finished HL2 and MOHPA running on all cylinders. No problems at all.

I cannot say enough about the great service.

Thank you Envision!!"

"The first thing that comes to mind is service. If you call Envision, someone is there to take your call. If you email them a question you get a response. Ordering was easy and a minor issue I had was handled quickly and efficiently. Items are packed securely and with the utmost care. I can't think of anything ECS could do to improve their services. They are that good."

"Without question, the finest customer service I have ever experienced from and online retailer. Todd was courteous, knowledgeable, professional, and prompt to respond to both email and phone support. Custom orders were welomed without hesitation, pricing was excellent, and packaging was extraordinary. In short, a 5 star company in all respects!"

"Went to envision because of its great ratings and reputation from reseller ratings. I must say, computer arrived in almost perfect condition. Had to reattach a case fan that fell off due to shipping. Other then that, system worked perfectly coming out of the box. One side note to show the great customer service: I was promised a free USB thumb drive. For some reason it was not included. I emailed Envision on a saturday, and by 9:30 monday morning, I received a response stating the USB drive was on its way. Great customer service, great system, very competitive prices, you cant go wrong!"

"I located this company from the reseller ratings site and decided to order a computer from them based on their "glowing" reputation.

I never thought buying a computer was so easy, at least compared to one I obtained from ABSPC. First, I emailed them several times with many questions to see how well they are at customer service. I was pleasantly surprised that Todd Keller and company answered me within 2 hours each time giving me useful information.

I received the order in good condition. Unfortunately, one of the hard drives was slightly off its rails, probably due to shipping. That was remedied quickly and the computer worked as promised. All of the components were as ordered with some exceptions: I actually received the latest DVD drive than what I ordered from their site and I also received an upgraded video card, both of which were no extra charge...I was pleasantly surprised.

The real test of this company will be from their customer service over the course of my 1 year warranty, which should not be a problem for them.
I definitely recommend them to anyone buying a new system and will get my next system from them in the near future."

"Great Job! When they received the wrong part from supplier they call me to ask if I would accept the supsitute or if I wanted original. Then sent it 2nd day to make up the time difference. Supper!!!!!!!"

"Envision earns an A+++++ in my book. They are one of the best custom builders of computers around, offer truly competitive pricing, and their customer service is so good that every business student in the country should be exposed to it.

Todd Keller and his colleagues are a pleasure to deal with. They are scrupulously honest and will do everything they can to save you money and fulfill your requests. The system they built for me was put together with care and is fabulous.

The real test of a company, however, is its response when something goes wrong. My system was badly damaged by Federal Express during shipping. At 5 PM on Christmas Eve, I e-mailed Todd Keller with the bad news, fearing that a long exchange process would follow. Todd responded within 20 minutes on Christmas Eve--when the company was closed--apologizing and promising to build a new system and ship it express at no cost, along with labels to return the damaged system later!

Every business could learn from this sort of caring, concern and dedication to doing right by their customers.

When Todd couldn’t find the same video card that was in the original in a timely fashion, he located another card I suggested, and covered the (not insignificant) price difference as a way to thank me for my patience. The new system arrived in perfect condition and works marvelously.

If you are looking for a new computer, buy from Envision. (I never thought I would say this about any company so enthusiastically). You will get the system you want at a competitive price with customer care and service so good that it will put a smile on your face and give you the peace of mind that, if something goes wrong, it will be dealt with promptly. I recommend Envision enthusiastically, wholeheartedly, gladly and gratefully.
"

"I ordered from Todd last year in August. Great price, and he had everything I wanted. After a year now it's still running great, smooth, and very fast. Hasn't changed a bit since the day I got it."

"This is the second complete system I have purchased from Envision (Todd). I placed my order on 11/14/2004 and recieved confirmation on the 15th with an expected shipping date of on or before 11/23. Since I was expecting to be out of town that Wednesday for Thanksgiving I asked if he could delay shipping until the next week, no problem it will go out on the following Monday. On Monday, Todd wrote me that the processor I wanted (AMD FX-55)and the vid card (XFX 6800GT)were no longer in stock and since I wanted an AMD FX55 processor, he stated they were very scarce and the wait might be a while. On Tuesday he wrote me that his supplier had the processor (at approximately $60.00 more than what was originally quoted), but none of his normal suppliers had the Vid Card I wanted, so he went outside his normal channels to get the card I wanted. Not only did he honor his initial quote, but cut his shipping fee in half from the normal $40.00. Needless to say, this company is the most outstanding I have ever dealt with. Both my sons have ordered complete systems from Todd and couldn't be happier. This company is GREAT!!"

"Thought I had already submitted a review but am very happy to submit a second. Envision Computer Solutions is excellent in every way. This is the 3rd machine I have bought from them and they are great. I have delt with other companies over the years, some bad and some good but none as good as Envision. Excellent, Excellent, Excellent."

"I first e-mailed Todd Keller early-mid Oct. '04, asking him to at least *please* direct me to the correct e-mail address if I'd sent my questions to the wrong one, that's how accustomed I am to the big companies ignoring me- and hey, I got questions to ask before forking over 3k+

Well, amazingly he answered the next day, and replied to all of the over 20 e-mails I sent, usually within the hour if I wrote before business closed for the day.

My only regret throughout the "pre-order phase" was telling Mr. Keller when I was expecting the money to be available- it ended up being delayed an entire week, and I felt bad for that.

When I went to send an e-mail to him explaining the hold up, I was quite shocked to recieve a message from him as mine went out: "Haven't heard from you in a while. Just checking in to see how things are going."

No sales pressure, just checking in with me- wow, I matter with him.
Unheard from the big companies in my experience.


I only had a few small problems after set up, one being a vibration from the case.
Right away he offered to send foam to dampen the noise if removing and replacing the cover didn't stop it, but that did the trick.
Then there was the wireless network, dropping regularly, and Todd immediately offered to send a different adapter if the problem couldn't be fixed, but I got it worked out.

Point is: if you have a problem, he'll do whatever is needed to correct it.


Now let me tell you why I wish I could give an even higher rating to Envision:

#1). Todd got me the monitor I wanted, which he doesn't normally offer, but he got it anyway. And he got it in black, the color I wanted.

#2). He also found the Lian-Li case I chose in black, rather than the plain aluminum.

#3). He special ordered the speakers I wanted.

#4). He special ordered the motherboard that best suit my needs- and then discounted the processor because of its extra expense.

#5). A special mark for honesty: I was wrongly told by the sales rep. of another company that for a home network, I required a wireless router plus 1 wireless adapter per computer.
When I explained to Todd what I thought I needed, he corrected the error, and saved me $75, since one computer can plug right into the router if its near enough (and it was, in my case).
He could've made money off me on that, and I'd've been none the wiser...

#6). Gave me Arctic Silver at no charge.

#7). He waived the shipping fee, and while this could be a two page explanation, I'll just say that by doing so, he allowed me to stay within my budget- hugely appreciated.

#8). I wasn’t happy at first when he told me the video card I ordered would arrive uninstalled (instead put in its own box, and that within a larger box of the shipment). However, as I read on I realized this was because he judged it too heavy, and therefore more likely to come loose during shipping, where it would damage the other components within the case.
Now that is concern for the customer at work.
A bigger company would never consider this- or if they did, just assume that if something goes wrong the warranty coverage will suffice. While any damage would be covered, it means the customer is spending more days waiting instead of enjoying his purchase.


Final word: what Todd & ECS gives you is true service.
What I'm used to is, an attitude from the company that I should be grateful for a chance to sign their paychecks, where I must fight for what they promised.
Todd does not come across that way, rather makes dealing with him a joy and a much less frustrating experience than I've *ever* had in 10 years in the computer industry.

Top notch, he has earned the reviews you see here- its not “too good to be true”.

Update: 3/21/05

I steered my grandmother to ECS after my experience, and she was given the same great service that I had been.

The only problem encountered was a missing power cord in the shipment (!).
Accidents happen, but the good side was Todd immediately sent the part, which arrived in 2 days (and borrowing one in the mean time was simple).

That's compared to other companies I've dealt with who might play around for a week or longer fixing their mistakes; so, even when something goes wrong, he's quick to make it right.

Still recommended."

"I did a good bit of researching over the last year or so, and considered buying my new computer / upgrade from a number of places, reviewed from here and otherwise.

Based on the high scores and reviews here for Envision, along with reasonable prices, I sent them a few enquires. After some help from Todd I was able to work out just the right system that fit my needs and pricing. Todd even went out of his way to make sure I had what I needed to make the system work right and that I could afford it.

My system was sent out right on the date promised and arrived in just two days via FedEx Ground, which was great, and in excellet condition!

I'd have to say my experience with them was exceptional and would recommend them to others interested as well.

- Jamie
"

"If you need a new PC, hardware or laptop this is the place. No hassles and they only want to do a great job. My first purchase (over two years ago) I inadvertently included a sound card. Todd called me to double check the order since there was an integrated card on the MB. He didn't really need to do that since I ordered the sound card, but the attention to customer satisfaction came first. If RR could give numbers higher than tens, Envision would deserve it."

"I didn't have any problems at all with this company. In fact, I am really glad I chose them. Originally I was going to buy from somewhere else but their reseller ratings turned me off. However, when I read this company's ratings, I couldn't wait to order from them. I knew this company was the one to order from. They replied to any question I had as soon as humanly possible. They met every single deadline. I was extremely please. Everything came in perfect condition. Everything worked right away. They shipped everything including the spare parts that they didn't use that came with the hardware, manuals that came with hardware, and driver CDs for the hardware. I was extremely please and would buy from them again without any hesitation. This is an honest company that obviously cares a lot about their customers. Unlike other companies, I truely think their main purpose is to make the consumers happy instead of filling their wallets full of money. "