"The Tale Of Two Cities
(Chronologically - Tucker, GA and Salina, KS)

I admit that I am a tough customer. I’m very explicit about the components specified in my PC purchases and demanding about the perfection of the build.

Tucker, GA:
I set out to find a company to build a new PC for me. I searched for a company with good ratings. My initial choice (which turned out to be a bad choice) was Monarch Computer in Tucker, GA. I was impressed with their web site and their variety of component selection. I created a sizable spreadsheet of every single component of a fairly complex power-user’s computer. In the spreadsheet I included the mfr’s names, mfr’s part #’s and Monarchs part #’s and prices. I also included a drawing to specify exactly where each component was to be installed. The demanding spec was further extended by the requirement that the specified case have its feet removed and replaced by casters and a steel plate added to the bottom of the aluminum case to give the case added rigidity.

I called Monarch, talked with their salesman (Greg), and emailed him my spreadsheet. He was very, very impressed with my thoroughness, told me I had practically done all his work for him, and promised me a prompt quote in return. (He also requested that I post a favorable rating on RESELLERRATINGS.COM, which would have been fraudulent on my part since I hadn’t purchased anything yet or been able to attest to what I would have been posting.) Many phone calls, many excuses, and many weeks went by without my ever getting a quote. Out of my frustration, I talked with their receptionist and asked her if she knew why I wasn’t getting a quote. I offered to take my business elsewhere when she suggested I transfer my effort to a different salesman (Chris) - I did. Chris sounded eager to make the sale, while also sounding inexperienced. For starters, he had to ask, “What are casters?”

Within a reasonable time, Chris got me a preliminary quote pending final pricing of the caster modification. Again, time began to accumulate. I placed a follow-up call again but discovered the sales staff was in a meeting, but their boss (I assume their owner) answered the phone. He explained that he had just left his office and was on his way to the meeting. He took all the information from me and said the caster matter needed to be reviewed by their technicians who would be doing the build. After that, they would get back with me. After a couple more WEEKS of waiting for a reply, I gave up.

Salina, KS
I looked for a new company and found Envision Computer Solutions. I talked with the salesman (Todd) about my specification, my spreadsheet, and my being a tough customer. He asked that I email the spreadsheet. After seeing the spreadsheet he advised that, while he stocked many of the components specified, he did not stock all the brands and part numbers in my spec. But, that would not deter the sale. He would simply special order what I specified.

After some discussion about casters and the steel plate, he sent me a final quote. The quoting process took only a day and a half. In his quote he specified a cost for the steel plate and caster modification, which I thought was too low. I called him and asked him to double the price to be completely fair. When the order was completed and shipped, I called and asked questions about the case modifications. I discovered that Todd personally went to a hardware store during his weekend, and, with his own money, purchased the steel plate and casters. Then, upon returning to work the following week, this farm boy made the case modifications himself. Now that’s personal service – far, far above and beyond the call of duty. I nearly cried when I found out all that he had done on my behalf!

I couldn’t be more please or make a higher recommendation than a purchase with Envision.

Regards,
R. Reynolds"

"Every time I work with Envision they are friendly, quick, knowledgeable, and willing to answer any questions that may arise. I highly recommend ECS to anyone!!"

"Very easy & responsive. Todd & the rest at the store were very helpful. A great experience, I would definitely go back to them again."

"Very easy to deal with and reasonable prices. Todd was helpful in looking over my selections before I placed the order and helped me fine tune my machine. I've had the computer for over 3 months now and am very satisfied with it."

"This company is great! I configured a new Pentium 4 system on line and immediately noticed it was priced less than a similar but not as good system from Dell, even with the discount I get through my employer, Verizon. I was thouroughly satisfied with every aspect of the transaction. A highlight: the monitor I ordered only came in beige on the site, but when it arrived Todd had thoughtfully provided the silver/black version, matching my printer and tower. Since I recieved the system everything has been working great. I will heartily recommend Envision to anyone looking to buy a PC or hardware. Kudo's to Todd and staff! "

"We've ordered from Envision Computer solutions before-we purchased a desktop unit from them. I ordered a Nobilis laptop, and, thus far, it's working fine. One side note..it's not clear that the product information and operating instructions are on CD;I am used to a hard copy, but Todd at Envision checked, and got back to me quickly with the straight story on where to find what I needed."

"I greatly enjoyed working with Todd, a straight-forward thoughtful Kansas businessman. I'm a slightly informed computer user who was referred by a computer junkie friend who has purchased a number of systems for his business with ECS. Todd kindly answered all my questions about all the scenarios that I could think of, figured out to upgrade me to an AMD Athlon 64 3200+ system for an extra $50, and automatically upgraded my shipping when a needed component was delivered a day late by UPS without a second thought. I might (or might not) have been able to save a couple bucks shopping around for the parts to build the system myself. But Todd assembled the system and the software for me (insuring its functioning), offered a year warranty (with extended warrantees available), provides all the needed technical support with an 800 number, not to mention advised to better purchase for my wants and money. There is value here for novice and computer junkie alike. The greatest travesty here is that the low volume that his style of business entails does not allow him to crack this site's Top Ten list."

"This was the second PC I've bought from Envision Computer Solutions, and I'll be buying my next one here, too. No problems with the first Envision PC, which I purchased almost 4 years ago - - it's still going strong. A couple of component issues with computer #2 were dealt with rapidly, happily, and to my complete satisfaction, and I know this unit will be running years from now, too. These are well-assembled PC's, and you cannot beat the service! This company deserves your business."

"I am a microbiologist/computer engineer working for a science lab at a university and had to come up with a system to handle the immense computing power for a proprietary video and imaging program that we use. After visiting oems and system builders such as Dell, Alienware, Falcon-Northwest and Fujitsu-Siemens from Germany, there was always a hitch in getting the system I needed and configured exactly like I had planned. So, I decided that the best option for me was to have a custom system built from scratch. I checked out reseller ratings and read the great reviews for Envision and through their site I was able to configure the system almost exactly like I had presented to my boss.

I emailed and called ahead to get a feel for the company because this would be such a huge order and because of the importance of this equipment, could not risk the chance of having inexperienced people handling it. Todd's expertise with customer care was truly impressive. From start to finish, I received quick responses to my questions and he accommodated me in every way that I needed this system to be. The system was built to my specifications and tested beforehand because I have had no hitches whatsoever with this box since receiving it. I have absolutely no qualms about ordering from Envision again and hope to do business again with them in the future.


Specs:
Asus SK8V
FX-53
4 gigs Corsair XMS TwinX ECC PC3200
2 * 250 DiamondMax Plus 9
Sony dru00a
Zip 250Mb
Antec P160 Case with Thermaltake 560W
"

"The original shipment was damaged in transit but when informed, Envision immediately built a new system and shipped it Express to my door with a return shipping label for the damaged components. Service was excellent."

"Very helpful with quick response to every request for information or assistance. Good prices and warranty policy."

"I've actually been doing business with Envision, both for home and work for quite a while. My daughter bought a computer to run our router at work about 4 years ago and we've been doing business with them ever since. So, when I finally decided to get a new home computer I didn't even consider going anywhere else. I went in and told them what I wanted and that I didn't want a bunch of stuff that I didn't need and wouldn't use. They built the computer exactly the way I wanted it for the price that I had set. They're so friendly and helpful. When I got home and lost some of my software while setting the computer up, they didn't treat me like an idiot (a Big plus). I've recommended them to everybody I talk to. And I'm sure that when I get ready to replace our computers at work that's who I'll go to."

"Envisions is great. Wonderful tech support. Even shipped computer in 2 days(This was with 5-7 day shipping)!!

Computer had minor problem after installing Norton Antivirus, but was not Envisions fault. Cleared up the problem quickly. GREAT COMPANY!"

"Staff are very knowledgeable and professional, quite easy to work with and very accommodating to customers' needs."

"I am overly impressed by Envision's response time to my purchase needs, then they also give me professional info to my purchase coupled with a very reasonable price!!!
"