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Verified
5/5

2004-02-25

"Excellent seller. I purchased an AMD system that had some hardware problems and they sent replacement parts quickly and without hassle. Excellent response time to calls and emails, but I would hope for evening and weekend tech support some day.

Good price, great service, nice people. Buy with confidence!
"

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Verified
5/5

2004-02-23

"This order was a warrantee repair and an upgrade. ECS provided great support in setting up the new system and prompt replacement of a part damaged in shipping. Upgrade prices were very competitive and warrantees made good. I am pleased with my third purchase from ECS.
A. Giachetti
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-22

"I have had an ECS computer for 2 1/2 years. I use it extensively for email, internet and digital photography.

The power supply failed recently so I called and they immediately sent me a new one under warranty. I have had only one other problem, a bad hard drive early on which was also promptly replaced.

All my dealings with Todd at ECS have been exceptionally hassle free. They are easy to contact, knowledgable and helpful. The computer has performed wonderfully and when there was a problem it was promptly remedied.

I would certainly recommend them to anyone and would purchase again from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-17

"First Rate Company. Answered all of my questions and concerns promptly and professionally to alleviate any possible concerns I had about compatibility of components or skepticism about buying a system on-line. Todd was very helpful. Envision Computer Solutions offered competitive pricing and shipping costs were minimal, in fact free if order is at or over $1,000 which was a nice touch.

I ordered an Intel Pentium 4 3.o GHz system, with 430 watt case, P4P800-s Ausus motherboard, 1 Gig of Ram (Corsair value select), Sapphire Radeon 9600 XT 256 MB Graphics card, Lite On DVD-R/CDRW. I received the system in two days via FedEx ground delivery, opened the case up and everything was very professionally installed with cables neatly bundled. The system has been running non stop with great efficiency since I received it. Im a satisfied customer to this point and highly recommend Envision Computer Solutions.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
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Resolving problems
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-29

"I am very happy with the quality and value of the Intel system that I purchased from ECS. I did a lot of research, and in the end I opted to go with ECS over Dell because of ECS' competitive pricing, their larger and higher quality selection of components, and the excellent service that I received from Todd *before* making the purchase. The system has run nonstop since it arrived, and it has work flawlessly."

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Overall product shipping and delivery process

Verified
5/5

2004-01-28

"excellent, excellent, excellent.
Happy as a clam. Love my new computer.
Easy to set up, easy to install new programs, works like a charm. No problems. Delivered to you. Easy to get ahold of Todd, You don`t have to jump through hoops, push this button, that button on the phone. Thank you, Kay
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2004-01-24

"Discovered Resellerrattings.com over two years ago when purchasing my last computer. Bought one from a highly rated seller and was extremely satisfied. When I decided to get a new one, went back to the site and discovered ECS (my old vendor was no longer in business). Anyway, ECS was at the top, so I figured they had to be good. Bought a system which included a P4 2.8, twin RAID striped 80G WD hard drives with a third hard card to use as a ghost drive, a good Gainward video card with dual monitor capability, CD ROM, DVD writer, XP Pro, and an 18" flat panel monitor. Total system was $1907. Couldn't be happier! First, unlike Dell, Midwest Micro, and Gateway (from whom I or family members have purdhased from in the past), when you call these people, a KNOWLEDGABLE individual answers the phone IN THREE RINGS OR LESS and immediately provides the service you need. My system arrived with a bent case panel (box was damaged by Fedex - not the fault of the vendor). Turned out the system worked fine, and that only the case was damaged. I called back with that info, and Todd told me that he would send the new panel and I could use the bent one for target practice. It is certainly a pleasure not to spend over one and a half hours on "hold" waiting to speak to someone, only to get some one who can't help and tells someone will call you back within the next 5 days. So, if you are buying, FORGET about all of the BIG vendors. Just call Todd at ECS, and he'll fix you up.

CF Kenamond
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-23

"Product was as described. Shipped quickly. Their replies to my questions prior to ordering were on target and helpful in making my decision."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-22

"Once again, this has been a fantastic choice. I bought from ECS about three years ago after seeing their ranking on resellerratings, and I wasn't disappointed. Todd Keller is a fantastic resource. I emailed him my needs, and he responded the same day on every occaision. He gave me honest answers and didn't try to sell me anything I didn't need. As always, I enjoy talking to one of the people who runs the company every time I call without being put on hold.

My new computer works as promised straight out of the box. What more can you ask for?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-16

"OK computer shoppers. If you read one review on this site, make it this one. I am writing this review with my incredible new computer from Envision Computer Solutions. I have shopped, studied, and logged hundreds of hours on the internet searching for the best price I could get on a computer without compromising quality. Of course, I first hit the usual suspects (Dell, Gateway, and the like), but was not pleased with the price or the ability to customize to my liking. At those sites you are usually bound by a limited number of component choices within each system. Next, I went to all the specialty and boutique vedors (Falcon Northwest, Voodoo PC, Alienware, Etc.). Excellent quality and craftsmanship, but at a tremendous price. Also, though not to the extent of the big boys, they have a tendency to lock you into a certain range of component choices. Not what I wanted. I had finally decided to go with a PC from ABS PC as they had the best rating that I knew of on this site, good quality and components, and a fair price. Then I happened to notice Envision Cmputer Solutions' high rating on this site. I recognized the name almost immediately, as they are located in Salina, Kansas, right across the street from where I work. So I went to their web site. WOW! Finally! A company that would let me configure a computer the way I wanted. I was ecstatic! Then I looked at the price. Even lower than a lesser configuration I had come up with on ABS' web site. I was sold. I went into the shop shortly thereafter to order the computer I had dreamed about for well over a year. Every member of the staff was polite and helpful, but I have to send a special thank you to Todd. He worked with me and my configuration, as I had one or two special parts I wanted that weren't on the web site. No problem. He was also able to make suggestions that increased performance and kept the cost the same. I was very impressed not only with his knowledge of his business, but also his superior customer service. I ordered the computer that day, and was told it would be ready in about a week. This was much less time than I had expected, and a lot less than you'll find at most online vendors. True to their word, my beautiful computer was delivered one week later, and it is outstanding! This has been a rather long review, but this company is well deserving of it. If you are shopping for any computer - gaming, home use, etc. - , you must check out this company's website. They are well worth your time. If you live within the state of Kansas, drive out to Salina and visit the best computer shop out there. You won't regret it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-15

"In purchasing hardware for customer sites, it is of extreme imortance to obtain not only the right system or components for the particular application, but to get top quality hardware, software and service. Envision has been a pleasure to deal with in reaching these goals. Todd's willingness to discuss usage and applications has been a real help. The systems shipped on my last order were obviously carefully assembled and tested. Not only did they work well, but when the cases were opened, they looked professionally assembled, even to non-techies. I look forward to more business with Envision Computer Solutions."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-15

"Excellent service. I ordered a barebones system and it came exactly as ordered. The fact that it was tested prior to shipment really sold me. Great Job!
I will defintely make future purchases.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2004-01-10

"There's only a few companies that truly offer A service and support.

Envision is one of those companies. I have purchased 2 systems from Envision, and plan on buying more.

I have recommended it to my friends and they've bought as well.

What else can you say - they offer superior support. They answer phones promptly and the guys who actually put the system together take the call and are there to answer questions.

I would never buy from the big guys again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2003-12-23

"I ordered a custom built computer on the 16th of December. It arrived just a few days later. The case/side cover was dented like it had been struck with something. Perhaps it happened during shipping.

I contacted the company by Email. I received a prompt response. Envision is sending me a replacement part.

I am very satisifed with their quick response and service. This should be a lesson to anyone. Before buying a computer, try calling the tech support line. If you don't speak to a human within a few minutes, buy somewhere else.

Thank you Envision.
"

Detailed Review Benchmark + -
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-22

"I was really pleased with the level of service from this company. I bought a PC from them 2 years ago with waranty which was 40$ for 3 years. Recently my mother board fried my processor and I calimed it to the company. They immediately gave me RMA and I send the PC the them. THey fixed everything for free. Motherboard and CPU I have now is even more advanced that the one I purchaised and they gave it for me for free. The service is really avesome and I will definately recommend it to everybody."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use