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Verified
5/5

2004-08-26

"Very helpful and will do anything for the customer."

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Overall technical support
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
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Verified
5/5

2004-08-26

"Envision Computer Solutions was great to work with. Their prices were resonable and they were very quick to get the work done and have my machine back to me."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Overall product shipping and delivery process
Ease of checking delivery status
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-08-23

"Envisions is the place to get your computer. The company I work for purchases all their computers from Todd. Their support is awesome. We recently had problems with our server and Todd had picked it up, fixed it, and brought it back to us ASAP.

I would not hesitate to recommend this company to anyone.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-08-19

"Purchased 4 systems - great service, great follow-up, fast delivery, no problems. Best company I've worked with so far. I'm placing another order with them next week."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Overall web site
Web site being easy to use
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Verified
5/5

2004-08-03

"I am pleased with the machine I had ordered. It is for my own personal use. The pre-sales questions were answered promptly. After researching and looking at various companys I decided I wanted to purchase from them based partly on these reviews and their rating, along with the responses to my questions. We negotiated the price for an item that was priced above the average price. There was a problem with a delivery from one of their suppliers so to get the system to me in a timely fashion they bumped up the shipping to compensate. There was a shipping problem with only one piece arriving on the day I was off but they were also able to re-route the balance to my workplace since I would not be off on the day it was to be delivered. There was one item DOA when received but it was most likely disconnected during shipping and I reconnected it myself. Todd showed a genuine concern in the problem when I e-mailed him to discuss the problem. My job is in purchasing and I believe I got a very good overall cost from this company with the system I received. "

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
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Verified
5/5

2004-07-13

"Envision Computer Solutions is an excellent source to find the computer you need at the price you can afford. Their service is tremendous and I appreciate all of the help and support they gave me, figuring out what I needed to fit my office. I would recommend them to anyone because of their honesty and continued service after the sale.
"

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Verified
5/5

2004-07-12

"Purchasing my home PC from Envision was a seamless experience. I got a great deal on a high quality machine (and accessories). I am not a computer wiz at all, but was able to build it with the components that I chose - as opposed to settling for a bundle from a larger operation. The customer service alone is worth it. Every time I've called, the person who answered the phone was the person who helped me - no getting lost in a web of "press ONE for sales, press TWO for technical care, etc." The shipping was done with extreme care as well - carefully packed inside the machine for safety."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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Verified
5/5

2004-07-12

"This was my first purchase from Envision Computer Solutions, Inc. I purchased from them mainly because of the high ranking on ResellerRatings.com and customer feedback. My story is not much different from others who've had a wonderful experience with Envision. I HIGHLY recommend purchasing a PC from Envision Computer Solutions.

I needed a computer primarily to digitize and edit video projects. I had already decided on the video editing software I wanted to use, all I needed was a computer that would maximize the editing software's features. I also wanted to network my new computer with an older one in my home and run a racing sim (game) that I compete with online.

I needed speed, dual hard drives, a gig of memory, DVD player and burner. I knew it was going to be a fairly costly aquisition and I was okay with that...I just wanted it to be carefully built with rock solid performance.

I placed my order online with Envision's online form. I received a very friendly and professional response explaining I didn't need to purchase the LAN card I ordered as my motherboard came equipped with one. I also received a discount I was unaware I was eligible for during a special promotional period (Superbowl).

Simply put Todd Keller is unmatched in customer service. He exchanged several emails and phone calls with me throughout the order and build process and always made me feel at ease with a purchase that for me is a major one. I wish I could say that everything went without incident but I can't. What I can say is that Todd made sure I ended up with the computer I dreamed of.

When I received my computer it would crash intermittenly. I tried everything I could think of until eventually calling Todd and working with him via phone to try to identify any obvious issues. He didn't want me to send it back right away because he felt if it was something small, like a bad stick of RAM, he could just send a new one and I could be on my way. We tried everything...including reformatting the main Hard Drive...which I had never done before, but with Todd's help I got through it quite easily. Eventually we had to throw in the towel and I sent the machine back to envision. After trying everything in the book (I told Todd to keep the machine as long as he needed to get it working stable) they finally found the problem after replacing virtually everything. The problem was a bad Pentium chip which apparently is very rare and of course ABSOLUTELY NO FAULT OF ENVISION. After finding the problem Todd rushed my computer back to me and I have had no problems since. The worst of the situation is that I was without my new computer for a couple of weeks.

Despite this small setback I fully endorse Envision, and if anything this situation only further proved to me the wonderful customer support offered by Envision.

I just returned from my parents' 50th wedding anniversary party where I was able to display a video retrospective of thier life together, created on the computer that I'd hoped for...built by and purchased from Envision Computer Solutions, Inc. My next computer will be purchased from Envision.

Thanks Todd!

Dan Eggleston
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-06-30

"I have been purchasing conputers and components from Envision Computer Solutions almost exclusively for over 5 years now.

I am extremely impressed with their commitment to quality, service and customer satisfaction.

As an IS Professional responsible for nearly 100 pc's, I depend on Envision for quality equipment
at the right price and prompt and friendly service.
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
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Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2004-05-24

"Todd was my salesperson and he did an excellent job of qualifying my purchase. He took the time to ask great questions about how I was going to use my home computer and my answers were used to select a system that met my needs. Follow up on my satisfaction was excellent and I've recommended Envision to everyone! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-19

"For more than 5 years I have been ordering exclusively online and I must say I am sincerely impressed with these guys. I have learned the hard way to thoroughly scrutinize whom I buy from. They deliver on time or do all they can (phone and email) to explain any unexpected scenarios. They have excellent components so you don't have to spend ages doing your own research. They handle returns or exchanges quickly with no grudges. In a nutshell, they don't rest till you go wow!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-07

"Envision did an A++ job on assembly of my chosen system, the insides were nice and clean and all cables very nicely bundled and routed. I was extremely impressed with their quality of assembly, which was free. Computer hardware is just that, you get what you want. Choosing quality components for your system goes a long way. I have had no problems at all with any of the components, so no comment on customer or warranty service. Although the price per component was not the cheapest, but very close, of all online vendors, the convenience of one stop shopping and free assembly more than made up for it.
P4 3.0ghz, 2GB Corsair XMS TwinX, Asus P4C800-E, (2) 250GB Sata Drives and all in a lovely Lian-Li aluminum case.

~Monte~
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-07

"Envision Computer Solutions is great. Nice selection, good prices, fast turnaround, and great customer service. I highly recommend this company and will continue to purchase from them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A

5/5

2004-03-19

"I am ordering our third computer through this EXCELLENT and SUPPORTIVE and GOOD VALUE source. Service has been above and beyond the call of duty and the level of customization and suggestions for customization to make a reasonably priced computer with quality components that EXACTLY meets your needs, is phenomenal. After buying Dells for friends and myself for a number of years, I now feel their service and quality is slipping. But the options looked middling to poor. I was on the verge of buying through other "good value" rated resellers on this site when I noticed you can tell more by sorting by negative posts than by looking at possibly "stuffed" positive posts. ECS has NO negative posts. THAT is impressive to note! I am spreading the word to my friends and family of this small but customer oriented source. My purchases have all been recent, and no problems with the good quality/good value components so far, but from all the reviews and my interaction so far, I am feeling VERY confident and at ease about going with Envisions and their future support. (and I really don't work for them, just darn excited to find ANY company that REALLY gives good service anymore!!!) "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Resolving problems
N/A
Being easy to reach
Making decisions on their own
Overall customer service
N/A
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-03-18

"Envision C.S. has provided excellent service and
merchandise. They will be my first choice for
future needs.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy