"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Quick ordering and got almost $100 off! "
"Easy and friendly purchasing process and affordable price"
"Fast delivery great prices no mistakes. What more could you want?"
"Great fast process good discount "
"Very easy. Product delivered quickly and correctly. "
"Well I ordered these back in March just received a text saying they couldnt be processed for the way I ordered them and that I had to change my order to get them with the transition extr active."
"Made a purchase over a month ago still haven't received it"
“Hi there,
Thank you for your feedback. We're sorry to hear about the delay in your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
”
"No one replied to my last email"
"Ordering, reordering, and getting the best price is super convenient and easy through EZ contacts. I’ve been using them for years and have never had a reason to stop! "
"Always deliver from ez contacts always delivery on time "
"Lack Klarna, Apple, PayPal or any other payment options"
“Hi there,
Thank you for reaching out and providing feedback! We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.
”
"Easy process to order and upload rx"
"Only place I buy contacts anymore"
"I found the exact frames my son wanted and all I had to do was fill in his eye script info. I saved over $150. I'm super satisfied and will definitely use this site again."
"Easy online ordering with competitive pricing "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”