"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"no place to enter the 10% discount"
"I’ve looked all over for reasonably priced contacts and EZ Contacts has been the best!"
"This was a great site to find great deals!"
"Contacts are cheap and as described "
"Sale on Costas easy to use website "
"Can be a little challenging but, assured correct information that was asked."
"Never received my merchandise! Why??"
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”
"The product I got Were freakishly large glasses, not standard Ray-Ban Wayfarer. Disappointed and scammed"
“Hi there,
Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.
That being said, if it appears that the glasses you received are defective in any way, please email us at help@ezcontacts.com with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.
We apologize for the inconvenience and look forward to hearing from you shortly.
”
"I saw these frames at my eye doctor office - $175.00. Your price much better. I love them. "
"I was about to order with another online company! I just saved myself over $100!!!!!!! I am so happy right now. Thank you"
"Not only did it take 2 weeks to order a product, customer service was never available “due to high number of callers at this time” when I did finally get an order to go thru, the order got cancelled so I had to order again."
“Thank you for taking the time to share your recent experience with us. We sincerely apologize for the long wait time on your order and the frustrating experience with customer service.
Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively.
We appreciate your willingness to help us improve our services.
”
"Had some trouble with the camera thing but figured it out."
"My experience was very easy, and the price was the best that I've found online. "
"Good experience with savings over $50 compared to purchasing through my eye doctor."
"User friendly and easy-to-use. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
”