"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"The process is easy to enter your prescription, easy to checkout! You can upload your precription for verification right on the same site. No waiting to call the dr office. "
"The device helps to clean screens if they’re thin enough, but on glasses they are constantly leaving smudges. Using this almost makes it harder to clean the edges, since that’s where dust accumulates when you push it around. It pushes around the dust, but doesn’t seem to repel it as advertised. Use a microfiber cloth instead.
"
"When I've had to reach customer service it was a great experience. Easy to re-order and quick shipping."
"I would give more stars if it wasn’t for the fact that I can never use the discount codes that’s they send me. "
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.”
"Easy and great prices!!!!!!!"
"Beautiful frames, great prices and great service!"
"This company had the hard-to-find product I needed and ships fast. Definitely a repeat customer. "
"Great prices! Hoping for fast shipping!"
"I was hesitant but the ordering experience was so easy and they shipped and came in super fast! I also managed to get prescription sunglasses on sale so that was an added bonus! Will definitely be ordering from EZContacts again! "
"ezcontacts is pretty consistent - the ads for my favorite sunglasses kept popping up in the randomest places until I finally bought the shades I had always fancied. They were at a great discount."
"Always easy to use website ……."
"Thanks for a speedy, efficient purchase everytime!!"
"I’m buying colored contacts just for fun (0.00 level); I wear progressive lense eyeglasses. Not sure about giving you my actual eyeglasses prescription… ?"
"Great sunglasses. Got 3 ....all of them look great "
"I got a pair of sunglasses on sale they were to big so e-mailed them and they sent me a return to print but they charged me 8.98 I believe to send them back , I was not very happy about that , I will not be ordering in the future , I like to buy from companies that don't charge for returns .Had I known that I would have not bought from them !"
“Thank you for your review and for letting us know about your experience with returning your sunglasses. We understand your frustration about the return shipping cost, and we apologize if it wasn't clear on our website.
On our website, we do outline that free return labels are currently only offered for defective items. We strive to be transparent about our return policy, and you can find the details on our Returns FAQ page.
In the meantime, if you have any questions or need further assistance with your return, please don't hesitate to contact us directly at help@ezcontacts.com”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback! We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.
”