"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"It was an easy website to work with. I liked that the web site noticed that originally I was ordering the wrong lenses based on my subscription. The lenses arrived as planned and all so far are perfect."
"Amazing website . I love my glasses "
"easy and affordable! great company"
"These are perfect for me, wearing contacts a few times a week, they are comfortable for 12 hours even though I usually wear glasses and my eyes aren't used to the lense on my eye! The price is perfect too, allowing me to have contacts all year when I want them. "
"Just glad I could find my style of Maui Jims"
"Easy, fast, with reminders to reorder"
"I appreciated the great price. However, it's somewhat deceiving that you purchased and paid for an item that is not actually available. There should be a disclaimer as to how long it may take to actually receive your item. I shouldn't be charged until the items has shipped. It took at least a month to get my sunglasses. Plus, I had to reach out to find out the status. I only received 1 email/text saying my order was received and being processed. Yet, I continously received texts and emails about sales. I didn't even have the first pair I ordered. Why would I want to purchase another? Just be transparent and upfront about the process."
"Todo me ha llegado a tiempo y me ha gustado mucho además tienen los mejores precios y los lentes son originales gracias "
"I got Prada glasses on sale saved a lot compared to sunglass hut! "
"you sent me wrong contacts twice, i sent first box back unopened, second box was wrong, however i opened and tried some.....customer service told me don't worry we will send proper ones - finally did ( and you had my presciption) now you are charging me for the old ones!!!!!!!"
"I always love purchasing with Ezcontacts! Thank you!"
"amazing selection of daily contact lenses, great seller, fast shipping, and included some protective glasses for the solar eclipse which I genuinely appreciated "
"There are no hidden fees in the ordering process when plenty others do."
"I can get Boston conditioning solution for gas permeable lens, original formula. Can get this nowhere else. So glad I found this website! I have ordered from ez contacts before, transaction went well."
"Best price anywhere, intuitive website, easy easy easy cheap. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!”