"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Easy website to use with great prices"
"Time to order contacts and so glad I found this site. I didn’t have to overpay at that 1-800 site. "
"Easy way to place a contact order."
"Ordered my eyeglasses with no problem. Received eyeglasses fast. Would definitely order from EZcontacks again."
"I got contacts that were opened "
"I still don't have my glasses. It has been 50 days."
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”
"Fast easy simple with reg. Account"
"Looking for a specific glass and they had it and half the price of everyone else. process was super easy and efficient"
"My first order of contacts were blurry all the time. Contacted customer service they were awesome to work with and sent me a new pair. "
"loved the experience...would highly recommend"
"Lowest price and simple online ordering. "
"Always great & fast service !!:)"
"Found the frames my hubby wanted, had a hick up when 1 color was discontinued. He loves them!"
"No complaints just like the dr office "
"Ordered Oakley sunglasses and waited for over two weeks before I had to initiate contact. Finally was told they were out of stock. Had to choose another model. Overall took about a month to get a pair."
“Hi there,
Thank you so much for providing feedback. We regret to hear that you experienced a delay and sincerely apologize for the discrepancy in communication with our customer service and the delay in your order due to stock issues.
Your business is very important to us and we can assure you that we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times.
In the meantime, we were glad to hear that you finally received your item. Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com.
We appreciate your business with us and wish you a wonderful day ahead!
”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”