"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Just simple, easy and and amazing prices "
"Super great prices, the lowest anywhere!"
"super easy site to find and order RX glasses"
"Very easy to reorder. Fast and easy website"
"I was hoping to use the discount code that I received via email for signing up to your email list but there was no box to enter that before checkout. Could I please still be able to get a credit for that? "
"Easy , best price and awesome product for dry eyes"
"No customer service assistance in any way shape or form"
"So easy to order and best price around! "
"Ricardo was great explaining the process to my cancellation and re-ordering. Overall easy and smooth process."
"EASY FAST SERVICE WILL BUY AGAIN"
"I love my glasses! Perfect size, color, and prescription is exactly what I needed. Just ordered a second pair. "
"Shopping was easy and the price was very reasonable"
"Fast shipping and great low price for quality contacts. "
"I ordered a pair of eyeglasses, I didn’t like the fit on my face & was able to return it with no problem!
Great customer service ! "
"My contact lenses brand is always in stock, and the shipping is always quicker than promised! I also haven't found a lower price yet! "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”