"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Website easy to navigate, quick service, great selection"
"Called into Customer Service with questions on a specific item and pricing. Customer Service rep. handled all my questions with ease and knowledge. I place my order immediately. "
"I had confusion over promo codes"
"took 3 minutes to finish the order. Great discount available"
"Love this site my contacts are always affordable, great quality and arrive in a timely manner! "
"I uploaded my prescription, ordered the items I wanted and received them in about a week."
"The best place to get your glasses and contacts, the best customer service, quick shipping, no hassle, love EzContacts"
"I ordered a pair of frames for my lenses and they we're a perfect fit! Definitely will order again!"
"Every time I purchase. Receive my order. Just like going to eye doctor. Everything is professional. Best site to order contacts. I like how they reach out to your eye doctor to verify your prescription. "
"Excellent products and prices. Quick shipping too!!"
"Texted them back w/question about 25% discount not able to apply to contact RX order! but didn’t get a reply "
"Highly recommend, easy to upload script and fast turnaround."
"Second time shopping and I’m satisfied "
"Always an easy transaction with fast shipping and materials as expected."
"Pros - insanely good price on my Biofinity contact lenses. I got 4 boxes for less than the price of 2 from the competitors. Shipping was fast, and the site was intuitive. Communication is on point.
Cons - the lenses last 1/2 as long, if not less, than when I get them from a competitor. I don’t know if I got some old boxes that were sitting in storage for a while or if it’s just a one off. The boxes the lenses came in look old.
One pair usually last me 1-1.5 months. These are getting me less than 2 weeks.
Overall - I’ll give it another go and see what’s what. Everything else besides the quality was 100% and the deal was too good to pass up. "
“Hi there,
Thank you for reaching out and providing feedback! We’re glad to hear that you found our prices, shipping, and communication to be excellent. However, we’re concerned to learn about the issues you’re experiencing with the quality of the lenses.
We’d like to look into this further and offer assistance regarding the defective lenses. Please reach out to us at help@ezcontacts.com with your order details, and we’ll do our best to resolve the situation for you.
We appreciate your willingness to give us another try, and we’re here to ensure you have a great experience moving forward!”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We deeply apologize for the frustration caused by both order and contact issues. One of our customer service representatives will be in touch with you shortly to address your concerns and ensure a satisfactory outcome.
Please don't hesitate to contact us if you have further questions or concerns.
”