"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Straight forward with what I needed and easy access."
"Easy to find exactly what your looking for at a great price."
"Frames were great as was fit and perfect prescription. I really don’t think the prices for all the things you will want are any better than the doctor’s office cost. Plus it took a very long time to receive them, I kept getting email shipping delay notices. Didn’t get the first time buyer discount. I think there may be cheaper options out there. "
"Would be 5 stars if they'd have kept me more up to date on the delayed availability. Once they got them, they shipped promptly. "
"I needed to reorder contacts but was afraid I would not be able to easily do so because. That was not the case at all. I was able to log in successfully and simply click reorder. The whole process took under 3 minutes."
"I ordered my glasses January 9 and still have not received them."
"Best price online and easy use of the website. "
"Easy order placement, uploaded prescription, contacts received in a few days"
"Really like ezcontacts.com have been using them for years. Highly recommend"
"great easy way to order prescription glasses, with awesome deals on lens."
"Easy to purchase quality brand name frames"
"Placing my order was easy and my contacts arrived very fast. "
"I love how i can just sign in, click re-order & im done within a couple minutes. And the free shipping (for 5-7 days) is the cherry on top. "
"So happy to find the frames to replace the broken ones we bought not more than 2 years ago. We were told we would have to buy a whole new pair of glasses (because frames were bought from discount section and no longer available) … to make it worse they told us the lenses are specific to just that frame.
After a couple stores of the same “have to buy all new” I realized a different approach was needed… and here you are! For what would become a “backup” pair, We just wanted any solution to not waste fairly new (and expensive) lenses. To have the solution end up being the SAME frame was an awesome stoke of good luck!"
"Best price around! And I’ve tried 4 different sites"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”