"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Almost a month for delivery . Customer service response was check back in 3-5 days (twice). Then a claim had to be filed before they would reship. "
"No interest charges!! and I can pay over time.. I'm grateful I have this option, thank you!! "
"I love previous glasses, I’ve purchased from this site. Great prices!!! "
"Fast easy process, great price"
"good deal. Free shipping. "
"Good. fast, easy to use promo code. "
"I called on my previous order to make sure my order was shipped to my PO Box. The rep took awhile to pick up call but immediately assured me it would and told me it had already shipped! Am now a repeat customer!"
"5 stars for every your service "
"this is the first time using ezcontact
I hope I receive them with no issues"
"Found the frames I wanted for almost half off and the lenses were reasonably priced."
"No complains, it was easey exp"
"This is the third time that I have ordered from EZcontacts"
"Great- - Quick in order - Fast "
"I believe everything went well but without receiving the contacts yet I'm not sure."
"It was really simple. Just wish I had a bigger coupon or discount lol"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your feedback. We're sorry to hear to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
”