"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Provides great pricing and ordering was swift and trouble-free"
"Love your shopping experience "
"Easy to order and very competitive prices. "
"You need to warn us when an item is back ordered rather than promise prompt delivery."
"I’m not confident in the accuracy of my progressive lens eyeglasses I received last month. They seem to have a high degree of peripheral distortion if I am not looking directly forward. In fact after only a week after receiving them, I ended up hitting hitting my head and glasses on an overhead kitchen range hood and scratching both lens. Driving especially in the evening was difficult anytime I wasn’t looking directly forward. "
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”
"I was given a discount code for an extra 10% off. However, there was never an opportunity to enter this code and i.was NOT given the additional 10% off my order "
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
”
"We found what we needed. Site was easy to use and navigate. "
"Best price in the world
Love it"
"Great easy way to order prescription designer glasses."
"i everything is extra and the pricing don't make sense. "
“Hi there,
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company.
We value your input and want to understand the specific concerns that led to your dissatisfaction.
Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively.
We appreciate your willingness to help us improve our services.
”
"Always easy to shop, great prices and big selection "
"Every time I order from EZContacts they never disappoint they just need to bring more trending frames but over all they have my business. Thank you"
"Wouldn’t use any other provider!"
"Ez contacts is money!!!! My goto for anything eyes"
"Right price,right shades and top notch sales online store compared to non in the bisiness"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We apologize for the inconvenience you experienced with the shipping and delivery times. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue.
Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you.
We appreciate your business with us and wish you a wonderful day ahead.”