"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Great experience easy to work with "
"So easy to buy glasses with ezcontacts. Their pricing is "
"I ordered my product on 01/10/2024. Delivery was supposed to happen in a few days. Product was paid for on 01/10/2024. As of today 02/24/2024 I have not received my product. I am told it may take another couple of weeks. Of course, that is what I was told a couple of weeks ago. I went back on the site. It shows you can still order my product with expected delivery in a few days. That is a strange projection since I have received nothing in six weeks."
"I can grab a few pair of contacts on the cheap and get them quickly. "
"This has been the easiest way to get my contacts and for the best price! So happy to have found EZ contacts! "
"I love the prices an the styles they have "
"I usually go to the store to buy my frames and prescription lenses, but EZCONTACTS made it super simple to order my frames and lenses! "
"Smooth and easy purchase experience."
"Glass frames were new and well packaged. No problems there. Time of delivery, on the other hand, was delayed. This was very inconvenient, since I needed glasses right away. ):"
"I am beyond thrilled with the prices. "
"All fields are easy to understand and fill out, it took me less than 10 minutes to order."
"The glasses were delivered nearly 45 days after ordering. I still gave you 5* because the product is fine, and delivered well."
"I ordered glasses, knowing I was going to travel, and they told me I would receive them by that date. When they didn’t, I contacted the company who replied that the delivery was delayed, and was given another date. That time came and went. I still have yet to receive my glasses."
“Hi there,
Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible.
We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com.
Thank you again for your feedback!
”
"Ordering was easy and user friendly. Quality of item was excellent. Item was put of stock so it took longer than expected. Will shop.here again "
"It was a very easy process, I had no problems at all. Easy to follow Instructions."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock.
Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory.
As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible.
We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
”