"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Always have a wonderful experience ordering from your company. Thank you."
"Order process is easy. I have not receive the actual eye glass. Will see. "
"You offered me 15% off my order in return for my email address., which I gave to you. Then no 15% discount happened.
If your answer is "we're already giving you a big discount," that's not okay. The frames were presented as 15% off my order. You gave me a special code to apply, then there was no chance to apply it at checkout. Seems dodgy and basically you lied. "
"Pretty fast I paid $20 for fast shipment hopefully I get them by thursday"
"Bought pair of glasses for my wife - great experience. Smooth purchases with tracking. Purchase arrived on time. Best of all it was at a 50% discount compared to department store price. Thank you again!"
"The page seemed to indicate that all my info was present. Then it proceeded to tell me my password was invalid. The process of establishing a new password was mildly frustrating. "
"I still do not have the product and I keep being told it will be in within the week and it's been 2 months. "
"The ordering process was quick & easy!"
"really quick to buy and easy love it"
"was good deliverd no problems"
"Excellent. why such forcefully long review. If you want true review, offer me discount on next purchase or some coupon and I will give you a nice insightful review."
"I always had an issue with ordering contacts online but I decided to try it as I had my prescription from my doctor and all you do is upload the script. I highly recommend and the site is user friendly!! Get your contacts today!"
"Great online store to purchase for less any brand that you can buy from them. Buy !!!!!"
"Ordered sunglasses that ships 3-5 business days. Checked in after a couple of weeks and was told it was on back order and to check back in 2 weeks. Checked again and was told the shipments were coming in and wait another 10 days. Checked again and was told that the item was discontinued as of last week and no one from ezcontacts notified me of that and no one processed a full refund until I called in and inquired. Terrible customer experience."
“Hi there,
Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock.
Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory.
As we strive to provide the best possible service to our customers, please be assured that this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times.
If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
”
"THis is the second year ordering from EzContacts. They consistently have the best price."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”