"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Love this site. The products are legit and shopping with a Rx is so easy. Never disappointed with the options and pricing. Shipping turnaround is great. Payment options are awesome. All my eyeglass needs with stay here. "
"I found the Ralph Lauren frames I wanted after searching for weeks. Very happy. "
"Very happy with EZ Contacts. My last order was shipped quickly, and the ordering process online was simple."
"Ordered with this company before shipping was fast, prices are reasonable, and I'm a happy customer. "
"Online order of frames with display lenses only. "
"I purchased a set of sunglasses for my wife for Christmas. Paid extra for faster shipping. It’s February and still have not received them. Have sent several emails for update on my order and have not gotten a reply other than an automated reply saying they will get back in 1-2 business days. It’s been 2 months and still get this automated emails in how is my experience? Well please read my email and hope my experience helps others not to buy. I’ve asked for updates , refund on my $220 dollars and it’s all crickets. "
"I ordered frames and the ca.e sooner then they said excellent "
"I ordered sunglasses and after three weeks when I emailed I was told they didn’t have the pair that I ordered and to pick a different style. Why is something that isn’t available still in your site? I got a refund and won’t be doing anymore business with ez contacts "
"Very easy to use web site. I like that you are up front about your fees. WYSIWYG"
"NEVER SHOP AT AN EYE DOCTOR'S OFFICE FOR FRAMES. "
"The best price.. Easy & quick to place order. Plus 10% discount."
"Not expensive and very easy site to use. "
"The item I choose looks good, quality.."
"website very easy to use - user friendly "
"Good price. Quick delivery...."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and sharing your feedback. We understand your frustration about the delay in your order, and we sincerely apologize for any inconvenience it has caused.
We see that you were notified about the delay via email and that you subsequently contacted us for further updates. We also see that you contacted our customer service team for further updates and were assisted by two representatives. We hope they were able to provide you with the information you needed and address your concerns.
If you still have any questions or concerns regarding the delay or your order, please don't hesitate to let us know. We're happy to help in any way we can.
Thank you for your patience and understanding.”