"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I really wanted these frames and not pleased when my dr. refused to order them because of inventory issues. Then Biinngg! I remember I saw an EZ advertisement. The rest was EASY. Just like pressing THE RED EASY BUTTON FROM STAPLES. I am pleEZed."
"Easy process with excellent and competitive pricing."
"Easy n less expensive than most "
"Horrible i ordered a total of $1,500 dollars in sunglasses and i never got the package, usps got away with it and so did EZContacts. I ended up losing my money"
"So far so good. Other sites seemed to be much more complicated to find the BC I needed. Hoping the rest of the order process goes just as smoothly!"
"The lead time for shipping was long but satisfied with the product"
"Great pricing! Highly recommended."
"I used EZcontacts because I wanted Miu Miu gold frame glasses and then I got my prescription lenses done at walmart (because I wasn’t sure about my prescription when I ordered). I was skeptical of ordering from a site I’ve never tried but everything went perfectly. I even ordered a pair I later decided to return and the return process was easy and I got my money back for those. I would use EZcontacts again someday. "
"The site was very easy to navigate and checkout was quick and straight forward. Even though the price per item was slightly higher that some sites, your site did not charge an excessive processing fee. In addition, your site charged a minimal shipping fee . I learned our eye insurance provider does not reimburse for processing and shipping fees; therefore, the low price advertised on other sites with their surprising excessive processing and shipping fees defeats the purpose of keeping my out of pocket expense low."
"Made my experience quick and easy being my first time using this!!!"
"The contacts are already damaged"
"Took 5 weeks. Lost in nyups! SAD"
"I liked the ease of the website! "
"All excellent with 1 exception. So far 2 boxes i received had 1 defective lens and 1 lens with no solution. Now I have uneven number of contacs. Need 2 replacement lenses. Not sure how to rectify. I order the Acuvue pasys gray box with blue letters i believe. Not stigmastism but hydration. "
"Excellent product at a fraction of the cost. Excellent return time on orders. On my 4th pair of glasses from them. I like choices to match the mood I'm feeling.. would not be able to do this at retail price, thanks :)"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
”