"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Good and convenience, low price, good quality"
"I was reluctant to order contacts online. However, ezcontacts made it so simple and quick."
"Your website is very easy to navigate.
This is my first order from you so I have not received the contacts yet,
but the ease of ordering was a nice change."
"I've tried many different brands of tears. These work well. I only need to use them twice a day."
"It was okay I was help with very much I give her a 10"
"Easy to order and reorder, quality products, great pricing with fast shipping! "
"Easy service to navigate. Never used a service line this before, prob will stay with it too. I made a mistake when I entered my prescription, the first time, and they let me know what the problem was, and I was able to fix it easily. Coming back to order the rest of the years lenses."
"I like that as long as the prescription is on file, the order is shipped. Other companies make you wait "
"I ordered several of one item and was immediately charged for them. When I finally called to ask the status, I was told the items were backordered and it would be at least several weeks before they came in. I was disappointed that I was not told that when I ordered them or received any kind of notification. I cancelled the order and received a refund several days later."
"Third time you have been notified that I have not received my order. I have provided order number three times and zero follow-up. If you were the last vision company on the planet I wouldn't use you, pathetic....."
"Glasses were for kids and no way to return them. No return address."
"Very nice selection of designer frames for a fair price. Will definitely be shopping here from now on. "
"This is my second order with Ezcontacts and it was cheaper than anywhere else. The product is real and not expired. "
"After researching many stores, I was excited to find the product I needed. Not only do they offer money back through Rakuten, but they also had them lower than anywhere I've researched. "
"A fabulous experience ordering! So easy, and you get discounts, too! I buying more! Merci!"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We're sorry to hear that your glasses didn't fit you. You did receive an email with our return process but if that was not clear to you, please click on the link below for further clarification.
https://www.ezcontacts.com/help/faq/returns-and-exchanges
For further assistance, please feel free to contact us directly at any time.”