"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I found the contacts that I was looking for, much cheaper than our local eye doctor's office quoted!"
"Prescription increased and cc hange in one year. I put it in and waiting to see how everything works out so I get the updated prescription delivered. So far never had issue with this company. Good service"
"Would have preferred more pay option like PayPal. Overall I'm very satisfied with my purchase. The price was great with free shipping, frames we're exact match and came with nice hard protective case and glass cleaner. Couldn't ask for a better experience. Thanks."
"Ezcontacts is exactly what it means!
EzOrder process
Great price, great delivery options and prompt. Customer service is also excellent. Although not really needed because it’s such a simple process. TY Ez contacts for making my life easier when contacts are needed "
"Excellent service, easy ordering process"
"Always get the right contacts lenses and always on time before I run out!"
"Y'all are one of the few people that carry this frame that I absolutely love. I have yet to find this frame. Over the years, i Appreciate that you guys carry this amazing brand "
"You don't remember me :(
I ordered contacts from you a few months ago. I used the link you sent to my email to reorder but when I tried to sign in, it didn't recognize my email. I tried another email and still no luck. Oh well, I ordered as a new customer and still got a great price. I hope you remember me next time!"
"Was the best company customer service is the profit"
"Low prices, great products! AAA+"
"The hydrogel woth uv blocking is a must for me. "
"Good experience, no complaints"
"Great and Easy to work with and very responsive to my needs and care for my eyes! Easy to order with my prescription.
They assisted me when I needed questions answered and were patient throughout the process!"
"I had to speak with a customer service agent who was not quite polite"
"I used to own these exact glasses but I got really drunk one night and lost them and can’t live without them. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your feedback! We’re thrilled to hear that you found a great price, but we’re sorry for the confusion with your account. Technical issues can be frustrating, and we appreciate your understanding.
If you have any trouble in the future, please reach out to our customer service team, and we’ll be happy to assist you. We hope to make your next experience even better, and we look forward to seeing you again!”