"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"very easy and easy payment & easy script input"
"It is overall, fast and cheap. Down side: no free shipping as they said it is a "promotional" price. "
"Easy to order, very fast and great products!!!"
"Great shopping experience!! Amazing prices, fast shipping and great customer service!!! Ezcontacts rocks!!! "
"Prices are always unbeatable and shipping is always fast! I’ve never had a problem ordering my contacts here."
"I see it plastered everywhere (web advertising, emails, the site itself) about free shipping, but apparently you cannot now have free shipping if the contacts you’re ordering are on sale. My first ordering experience was fine (I was able to get my “discounted” contacts with free shipping), but my doctor switched me to a different brand and now there’s no dice."
"Everything went really smooth. My glasses were half the price then the stores price. Very happy with the company!"
"Exactly what I expect to get - no hidden fees that I can find - arrives as specified."
"Just reordered what I have in the past because the prescription was fine.
Don't understand why shipping isn't free for all delivery dates "
"Very helpful, they resolve any issues quickly. "
"YOU MADE IT SO EASY TO TRY THESE ON AND THE PRICE WAS TREMENDOUS. THANK YOU SO MUCH!"
"They were delivered quickly at a good price. I am very satisfied with my contacts."
"Order for myself and my daughter times over the years. Once a pack of contacts were weird and customer service immediately replaced. "
"Wouldn’t let me do the free shipping "
"The order I placed online was very easy and the delivery was very quick. The product I ordered was as expected."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase.
It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted.
Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
We appreciate your business with us and wish you a wonderful day ahead!
”