"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"We were able to chose, order, and get my husband’s glasses in 7 days !"
"They don’t follow through on the order. Waited weeks after paying and then they said they had no stock. I didn’t get them in time for my vacation even with substantial time buffer with my order. I had read on Reddit that someone else had a similar experience but ordered anyway. Turns out I should have listened. Buy from somewhere else!!! Buyer beware ! "
"This product is so great stores shelves are always empty."
"We ordered the frames in April and they still have not shipped as of September. I was aware there would be a little delay but four months is a little excessive."
"I wish you always provide free regular shipping."
"very quick and affordable and fast. "
"** Fast Shipping ** Great Prices ** Easy On-Line Ordering **"
"Found exactly what I was looking for "
"User friendly website. Was able to find my lenses quickly and submit my info. I’ve ordered fro EZ before - service is reliable and quality is excellent."
"its so easy I love this website I got to try them virtually on which helped"
"Text came in to my messages and order was placed with a discount immediately! God bless! "
"Nice selection of designer sunglasses and best prices you will find online. "
"I used to get my contacts lenses here and are good quality"
"Good price Good price.
Labor day deal
"
"With 100's of brands and types to choose from, this is definitely the place for contact lenses. The order process is quick and easy, once your Rx is verified, orders are out the door in a few days. Best price on the internet that I could find. I'll gladly keep coming back!"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We sincerely apologize for the extended delay in shipping your frames. We understand that waiting for four months is far longer than anticipated, and we regret the inconvenience this has caused.
While we were aware there might be some delay, this level of wait time is unacceptable. We are currently investigating the cause of the delay and working to expedite your order.
Thank you for your patience and understanding. We will provide you with an update as soon as possible and ensure that this issue is resolved promptly.”