"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Ordered two pair of glasses on June 30, 2024.
After two weeks, no glasses and no customer service update. I emailed inquiry about order, got reply that my order was out of stock and would be 2 -6 weeks and would be updated when order ships. Six weeks later, no product. Get response from company that my order should be in soon and would update once shipped.
Poor customer service.
Lack of planning by company.
Listing items that are not in stock.
Poor customer service.
Not a trusted company.
Requested refund and not yet received it, said it would be 3-10 days although payment was processed immediately when order was placed.
Worst experience ever!
Would not recommend this company for purchasing. Reporting issue to the BBB for bad company behavior.
"
"quick and easy to order with prompt delivery"
"I love the site it makes it easy to find affordable contact lens and receive them in a timely manner"
"Great pricing, super fast free shipping. Totally worth it! "
"Used many years and love it"
"It was amazing I thought I wouldn’t know what to do. But the guidance was on point the directions were straight."
"I just love how simple this sight is to use and I appreciate getting an actual person when I call to help me rather than an automated system.
If you call, ask about current promotion codes that you can apply to your order! They seem to always have one when I call!
Excellent customer service. I always get exactly what I ordered!
"
"Super easy, user friendly site to order from! "
"Shipping was fast I’m satisfied customer "
"worst customer service ever "
“Hi there,
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company.
We value your input and want to understand the specific concerns that led to your dissatisfaction.
Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively.
We appreciate your willingness to help us improve our services.
”
"Website was easy and completing my order was fast. I like that your shipping options are fast. Other site were 2 to 4 weeks out! I sure hope this holds true with your shippeing."
"Great service! Fast shipping "
"It toook me 4 tries to get the reduced rate to the perscription, It kept defaulting to the original price."
"Easy peasey! Just the way I like it. "
"EZ Contacts offered the best price up front, no waiting for rebates"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock.
Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory.
As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible.
We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
”